Hi , I am recently new to idmobile network and didn’t realise when I signed up to my mobile contract that I couldn’t purchase add on data to use when I visit my family a few times per year who live in Canada .So I have looked into how to purchase an E sim to use there’ but when I go into my mobile settings and press add eSIM my iPhone 16 plus phone is not allowing me to add a new e sim, the symbol is just going around and around .I used an e sim when I initially signed up to idmobile network so is this the problem maybe ?i desperately need to use my phone during my travel in Canada any advice would be greatly appreciated.Regards Deb64

Hey there @Deb64, sorry to hear that. Have you tried restarting your phone, and also resetting network settings?Thanks,Tyler

E Sim for Canada | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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