Unanswered questions.

Good morning i got my daughter a esim as it said her phone was compatible with them, but since having it she doesn't get signal unless she's in the house i did read somewhere that they were best used for data. Can I change to a physical sim?

Finally upgraded my S20 fe last night, she's served me well these 5 years 🤣 Anyway, I notice the new plan isn't reflected in the app yet, anyone know when this happens? I'd hate to pay two bills, there wasn't a login option at the checkout stage of purchasing my new plan and handset.

I have not had any service now for one week. It is not a coverage issue, a friend of mine is with ID and they have service when we are in the same location. Really disappointing. Unable to make calls or texts or use data.

Hi. just set up new iPhone, first time being with ID Mobile. Selected eSIM transfer and believe transfer to old number happens on Tuesday. Old iPhone is now deactivated and can’t complete set up via settings on iPhone, mobile service, set up mobile service. Can’t transfer and don’t have QR code to complete. in meantime I can’t seem to set anything up and only can communicate when I’m on WiFi. I can’t even set up account on id mobile as no code comes through to new number. Really stressing and stuck here

Hi I am wanting to get a new mobile number with the contract I have now but then keep my old number as a sim only contract. Is this possible??

Hi good afternoon i did a payment almost 3 days from Overdales and i can't still using my phone I want a refund please 90.18£

I've ran out of data. How do I restart my £10 bundle as it doesn't end for another 2 weeks

Several days ago, I checked the service status page and it says there's an issue in my area. Tomorrow will be the 4th day. The service status page doesn't give any indication of when the problem will be resolved. How long is it likely to be out for? Is there going to be a discount on my bill this month given I'm not receiving the service I'm paying for?

I have received my new phone today with new sim and number which I’ve had to use to activate my account but I’m due to keep my old number from my previous contract which isn’t swapping over till the 1/7/25, will this just happen? Can anyone help with how this works, Thank You.

I am buying a new iPhone to replace my current iphone. When I get a replacement eSIM (I understand I need to do this in order to use my new phone) will it contain my current phone number? I am not changing contract or provider simply updating my physical iPhone. I really do not want to lose my number.

Hi I had an outstanding bill to pay which IV done will my number be active again

Hi I was leaving idmobile and went to pay my final bill but I couldn’t access there on line account as they restricted my account and then phoned them and there automated phone line wasn’t working either it was only £4 bill but after months they said I have missed 2 payments and put it on my credit report the bill is gone know and I am in credit for £5 is there any thing I can do to get this off my credit report thanks

My number was due to port 5days ago. I can make outgoing calls and texts but not recieve any calls or texts. I have been on live chat every day since and it still has not worked. The problem is with port in, and it has apparently been escalated by the technical team. I need my number for work and this is taking too long. A big problem as well, is the lack if communication from ID, I have to live chat for about 45 minutes each day. It’s a new i phone and now i message is also not working after being told to reset some settings yesterday. If I could get any further advice it would be welcome. Ok

I have ended my current contract but I want to maintain my number please. And I want to take a new contract.

I am in France and I have been charged for Data Roaming but I pay for unlimited data

Hello how do I get to change my 1d number to another. I keep getting prank calls and calls no one speaks for last two week and still happing I would like to change my phone number.

Hi, I've got an emergency calls only message on my phone. Bills are always paid with direct debit and the coverage for the area is 99%. It's been working fine for the last year or so. What is the issue?

I'm a bit thick, does Bulgaria come under the free roaming charges please? Because I'm stuck cuz too many people have that. They've got charge extra for using data abroad, for Text and phone calls as well I would really appreciate it. Thank you, and the title was supposed to be roaming not swimming. They won't let me change it

I have just upgraded my sim only to a phone subscription now. There is an offer for a free watch, but the link doesn't appear to work. Has anyone else had issues, and does this need to go to customer service agents to resolve? Thanks Jeff

I have just returned from a cruise which included Greece & Turkey, whilst at sea I made sure my phone was in flight mode & whilst in Turkey I purchased a £5.00 1 day roam beyond package, I have been charged over £100 in roaming charges, would anybody know why that is.

I have unfortunately been on this network for 7 months and I say it was a mistake. The data are speeds are like dial up in the 80's! Never above 5Mbps download and 2MBps upload! That's on 4G network hardly any better on 5G. Unusable service wish I had got out with the 14 days and gone to proper network. Seems a popular thread has anyone ever found out why?

I am receiving “ UID Missing or incorrect. message when trying to redeem Apple Arcade for 3 months. I wrote on another topic, but no response is received although I replied to their private message. Problem is not solved.. can anyone help?

Since Wednesday I have been unable to make and receive normal phone calls. It only works once after I turn my phone off and on again, after this, I can no longer be contacted. This problem has been ongoing for quite a while now. I’m aware of the Three outage but many replies state that it has been resolved however I am STILL having problems. Before I receive the copy and paste messages, yes I have voLTE turned on. When will this issue be FULLY resolved for all.

I took out a 24-month contract with ID Mobile via Carphone Warehouse around 12 months ago, which included both a handset and SIM. I’ve recently moved house to a new area, and since moving, I’ve found that the mobile signal at my new address is extremely poor — I have no usable signal indoors, and even outside, it is unreliable. I am now unable to make or receive calls, send texts, or use mobile data unless I am connected to WiFi. When I check the three coverage checker, it confirms that this level of poor service is standard for my area and not due to any temporary fault or maintenance issue. I understand that signal can vary by location, but I do expect to receive a basic level of service from a mobile network, and in this case, I am receiving none. I'm not sure what to do. It feels very frustrating having to pay each month when ID Mobile can't provide the service in paying for. Any help on how to resolve this.

How the title suggests I topped up my account today £15 for 20 gig of data and unlimited texting minutes and it’s not working. I can’t see it on my ID account but the money has come out of my bank. I’ve checked my bank statement and I can see the money come out of my bank, but it’s still not showing on my ID account please sort it