Found my phone I need to Unblack list it and get a esim

Hi I have activated my SIM but want to to keep the same number is this possible?

I cannot make calls says I have outstanding balance ? 

How do I get an NUC code for my I phone. My phone says it’s locked to id mobile. 

On 11th February 2026, I was contacted by individuals posing as iD Mobile support agents. They falsely claimed that iD Mobile was taking over Three Mobile and that all Three customers were required to switch. They were able to send emails from what appeared to be Three Mobile email addresses and prompted a password reset on my account. Believing this to be genuine, I proceeded.I was charged £29 under the false promise that it was refundable (screenshot attached). A contract was opened in my name without my consent. A device (iPhone) and SIM were dispatched to my address; however, the SIM registered to my number never arrived. Upon receiving the parcel, I immediately called them to clarify that I had never ordered an iPhone and that I believed it had been sent to me in error. They acknowledged this, telling me there had been a mistake in the contents of the package. They subsequently arranged for an Uber to collect the parcel from my address. I handed it over in good faith, believing th

Hello,on my email I have 2 SIM cards and 2 plans but when I log in I see only one plan why? How I can see another? I want see both. 

Hi, I am currently paying for a  Samsung Galaxy A17 at £23 per month. My upgrade date is in March next year. I will want to upgrade to the IPhone 18 Pro Max at that point in time. I am told that because the device I want to get is double the cost of my current device then your system would reject  the upgrade due to the price difference is this correct?  

I switched to ID Mobile yesterday. I selected to have an eSIM and I provided a PAC so that my existing mobile number can be transferred and used. I received an email “Your eSIM is ready”. The email had a QR code and below a button “Download eSIM”, I selected this button. There followed a couple of screens indicating some processing was happening. On completion I received a number of sms texts welcoming me which gave me the impression that all that needed to be done had been completed. I tried registering my ID MOBILE account however I kept receiving data unrecognised messages. Eventually I noticed that I had received a text stating what my new telephone number was which I then used rather than the my previous mobile number to register with ID Mobile. On my mobile settings in GENERAL-ABOUT-ESIM it is still showing my previous network provider. So I am unclear as to whether to switch to ID Mobile and the eSIM has been successfully completed. Please can you advise how I can check. 

Just over a week ago I switched to ID Mobile requesting an eSIM and providing a PAC code to get my existing mobile number transferred. My eSIM appeared to download and install okay but switching to using the eSIM was not an intuitive process. I created a question to get some help, I got a single reply and I am still unsure whether this was provided by someone from ID Mobile or another ID Mobile customer.  I solved this issue myself by a very hit and miss approach.  So I thought my problems were over however I now find that my old mobile number has not been transferred since if I make a call the number displayed on the receiving phone is the number issued by ID Mobile. If a phone calls my old mobile number the call is put through to a voicemail on my old network provider. What is more confusing is WhatsApp works fine I can send and receive messages and I have changed nothing in WhatsApp so it must be using by old mobile number. Text messaging is totally different I can neither send nor

I need an actual sim card instead of an esim

I paid for roaming in mexico and it's not allowing me to make calls

Is it possible to bring PAC switch date forwards? New SIM arrived sooner than anticipated. 

I pay monthly bill my last bill came out in October with direct debit. my app is showing my next bill is due to come out on the 2nd December. im not sure how it works and if this is correct. As no November bill is showing?

Hi, i was given 15 gbp credit for an erronous order about 2 weeks ago and was informed it would be on my account in 48hrs. But it's not. Who do I need to speak to? 

Login doesn't want to remember ID & PW details on my iPhone 17 - why not? They have to be laboriously remembered and typed in each time. Nearly all other apps do remember details on the keychain so ID Mobile is making life unnecessarily complicated! What is the point of having a Facial recognition Biometric after login when all it does is validate after the laborious Login is carried out?Please please can you help improve this - or am I doing something wrong in the iPhone setup?

HiEarlier onnin the year I traded in my old iphone11 with Cashback of £80, but unfortunatly i never received the payment, could you please investigate Thank you Lee

i have signed up with id and my pac code has changed. i can dial out and send and receive texts but i cant receive incoming phone calls. I have reset the network settings, i have toggled the airplaine mode, the number is correct on my sim status and i have tried powering my phone off for 30 seconds. whenever anyone calls me ot goes to giffgaff voicemail. Google Pixel 11 Pro

Hi signed up to id mobile yesterday and today I have received texts from three asking for my home address, I know if mobile use the three network but my contract is with id mobile

Switching from GiffGaff due to poor signal in my area. Signed up to ID without a PAC but want to keep my previous number. I opted for an e-sim which is activated. On sign in I cannot get past the ‘give us some details about you’ page. It wants an ID phone number which I do not have and it rejects me because it doesn’t recognise either a blank box or my existing number…so I cannot get to the menu that lets me enter the PAC. I now have. Going round in circles and getting a bit hacked off…

I need to download my ID Mobile invoice each month, so that i can be re-imbursed for thecost. How can i do this?

My old number has yet to transfer over and I should have been days ago

My data is not working when I am roaming in my local area. This is not ideal. Please can this be fixed as soon as possible. 

If I were to pay off the rest of my contract, can I upgrade early or pay up to my December early upgrade term.

Did a PAC switch but my old number is still inactive. I have tried everything suggested by live chat and still nothing:Reset wifi/mobile data settingsRestart phoneChange phone number on sim on phoneInsert sim into iphone to change sim number on  there then reinsert in my phoneNone of this has made my old number work again.Also i was told live chat would have log of previous chats but they never did. What now???

For the past 2 months, I have been heavily charged over my £12 for supposed roaming costs whilst in Morocco, first for £57 in September, when for literal minutes I accidentally turned on the wrong sim card before switching to my Moroccan one, and now for £60 this month, despite not using my id sim at all and even setting my bill cap to £0, at which point i checked my next bill and it had said it was £12, the first time this happened i posted on the community and started a live chat, which was unhelpful at best and then disappeared completely, not disconnecting but not answering any questions, but I was busy so couldn't followup afterwards, today I woke up to a completely unexpected £60 charge for my plan, and so immediately started another live chat, to which the agent spent 30 minutes telling me he was "collecting information," before disconnecting the chat, i immediately started a new one to which the same thing happened but in maybe only 15 minutes, i cant afford this, i need an exp