For the past 2 months, I have been heavily charged over my £12 for supposed roaming costs whilst in Morocco, first for £57 in September, when for literal minutes I accidentally turned on the wrong sim card before switching to my Moroccan one, and now for £60 this month, despite not using my id sim at all and even setting my bill cap to £0, at which point i checked my next bill and it had said it was £12, the first time this happened i posted on the community and started a live chat, which was unhelpful at best and then disappeared completely, not disconnecting but not answering any questions, but I was busy so couldn't followup afterwards, today I woke up to a completely unexpected £60 charge for my plan, and so immediately started another live chat, to which the agent spent 30 minutes telling me he was "collecting information," before disconnecting the chat, i immediately started a new one to which the same thing happened but in maybe only 15 minutes, i cant afford this, i need an explanation and if i cant get this money back i will be leaving id mobile permanently, almost £120 in 2 months for a sim card i have not even used is beyond ridiculous, and the unhelpfulness of the live chat, and the fact there is no number to call or email to contact so livechat is one of the only forms of contact all make it worse