FORMAL DISPUTE OF FRAUDULENT CONTRACT AND DEBT

Question

On 11th February 2026, I was contacted by individuals posing as iD Mobile support agents. They falsely claimed that iD Mobile was taking over Three Mobile and that all Three customers were required to switch. They were able to send emails from what appeared to be Three Mobile email addresses and prompted a password reset on my account. Believing this to be genuine, I proceeded.

I was charged £29 under the false promise that it was refundable (screenshot attached). A contract was opened in my name without my consent. A device (iPhone) and SIM were dispatched to my address; however, the SIM registered to my number never arrived. Upon receiving the parcel, I immediately called them to clarify that I had never ordered an iPhone and that I believed it had been sent to me in error. They acknowledged this, telling me there had been a mistake in the contents of the package. They subsequently arranged for an Uber to collect the parcel from my address. I handed it over in good faith, believing the matter was being rectified. I was an unknowing participant in this collection and had no knowledge of where the parcel was being taken.

From 14th February onwards, I attempted to contact the fraudsters via WhatsApp (+44 7411 241785) and by calling back the numbers from which I had previously received calls, requesting both my refund and the SIM they had promised to send. I received no response. On 26th February, I was charged £51.99 from an iD Mobile account — this was the point at which I first suspected something was wrong. I was able to block the transaction on the grounds that it was fraudulent.

I did not authorise any contract, any charge, or any device order. I was deceived throughout by criminals impersonating your company.

Decembersangel72 · Answer

Hi ​@hadeebaUnfortunately, iD Mobile can not be held responsible for your actions with regards to this as it was your responsibility to check that this was a valid communication.You should NEVER click on any link in a text / email / message unless it is from a known and trusted source.iD Mobile never use Whatspapp for contacting their customers. iD Mobile primarily contacts customers through SMS text messages and email depending on your account contact preferences.If you are unsure, ALWAYS check beforehand via an internet search or login to your account.Also, the wording of fraudulent messages seem disjointed and ‘poorEnglish’ and is a good sign that your are dealing with a fraudster i.e. ‘reach us back’ (this should be something like ‘please contact us’).I understand that this is a very upsetting situation and you can report it viaAction Fraud online https://www.reportfraud.police.uk/or by calling 0300 123 2040.If you think your financial details were compromised then immediately contact your bank / credit card.To report a scammer on WhatsApp,open the chat, tap the contact's name or number, scroll down, and select Report [contact/number] or Block and Report. You can also long-press a specific message to report it, which sends the last five messages to WhatsApp for review without alerting the user.How to Report Scammers on WhatsAppIndividual Messages: Long-press a suspicious message and select Report.Report from Chat: Open the chat, tap on the menu (three dots or contact name) > More > Report.Block and Report: Select "Report and Block" to stop them from contacting you again.Via Settings: Go to Settings > Help > Contact Us to report specific fraudulent activity.PLEASE, do your own research, via an internet search, if you ever get a similar message as this will save you time, money and stress.