I paid for roaming in mexico and it's not allowing me to make calls

why isn’t my roaming working in Mexico when I've paid for it

This promotion is open to all UK residents, including the Isle of Man, aged over 18 years. It excludes residents of the Republic of Ireland and employees of Currys Group Limited and their families, agents (including affiliates), suppliers and anyone connected to the promotion.

The prize draw is free to enter and no purchase is necessary.

All entries must be submitted by registering with the iD Mobile Community and providing an answer to the question on the corresponding topic thread. Only one entry per person is permitted and all entries must comply with the iD Community Standards: https://community.idmobile.co.uk/site/terms.

The opening date for entries is 09:00 on 1st October 2026. The closing date of the prize draw is 09:00 on 1st November 2026. Entries received after this time will not be valid.

The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified. If it becomes apparent that a participant is using scripts, brute force or any other automated means, that person’s entries will be disqualified and any prize award will be void.

The Promoter accepts no responsibility for lost or incomplete entries. Incomplete, illegible, invalid or misdirected entries will not be accepted.

There will be 1 winner who will win a RING Alarm, Indoor Camera (2nd Gen) & Battery Video Doorbell Kit.

A winner will be chosen by random draw within 7 days of the closing date.

The winner will be notified by email or by private message on the iD Community platform using the details provided at entry before 8th November 2026 and must provide a postal address to claim their prize. If a winner does not respond to the Promoter within 7 days of being notified, the winner’s prize will be forfeited and the Promoter will be entitled to select another winner by the same process.

The prize is supplied by Currys Group Limited (the "Supplier"). The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if the prize is unavailable.

The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.

The prize will be sent to the winner by post within 30 days of being notified of their win.

The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of the promotion.

The Promoter reserves the right to void, cancel, suspend or amend the promotion where it becomes necessary to do so.

The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of major prize winners and, if applicable, copies of their winning entries, to anyone who sends a request at the address below within one month after the closing date stated in clause 4. Entrants can object to any or all of their surname, county and winning entry being published or made available by contacting the Promoter. In such circumstances the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.

If you are the winner, we may ask for your consent to participate in publicity arising from the prize draw. This is entirely optional and the Promoter will only use the winner’s details with their express permission. The Promoter reserves the right to use non-identifiable details for advertising and promotional purposes in connection with the promotion in all media without further notice.

The Promoter will at all times comply with data protection legislation when collecting and processing data. The Promoter will only use the personal details supplied for the purposes of administering the promotion. Your personal details will at all times be kept confidential and in accordance with current data protection legislation. To view the Promoter’s Privacy Policy visit: https://www.idmobile.co.uk/legal/privacy-and-cookies. If you would like to request access to your personal data, or have inaccuracies rectified, please visit the Promoter’s privacy policy for details of how to contact us.

By participating in the promotion, entrants are deemed to have accepted these terms & conditions. The Promoter reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms & conditions.

English law applies to these terms & conditions. If any entrants wish to take court proceedings, they must do so within the courts of the United Kingdom.

iD Mobile hold the right to change the start and/or end date of the competition at any time.

Promoter: iD Mobile, Currys Newark Campus, Long Hollow Way, Newark, NG24 2NH.

why isn’t my roaming working in Mexico when I've paid for it

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