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How can i download my Invoice??

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I need to download my ID Mobile invoice each month, so that i can be re-imbursed for thecost. How can i do this?

Mohammed HAnswer

iD Mobile Employee

Hi @GlennH07,

As @Genevieve P confirmed,

Normally, you’d be able to download the PDF bills via the “View previous bills” option found on:
Bills > See Previous bills

Once you’re on this, you’ll see the month of the bill and the “Download as PDF” option.

As you had just joined iD Mobile recently, the “View previous bills” option is replaced with “Your first bill explained” as this gives information about your first bill.

When you click “Find out more” you will see a screen pop up with infomation about your first bill. At the bottom there will be an option “Download as PDF” which is available once the bill is ready to download.

This only applies during your first month after joining iD Mobile.

In future billing months, please click “See previous bill” to download any individual copy you need.

Mohammed

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Geluk

Silver Contributor

You get an e mail monthly telling you your next bill is ready for d/load in pdf format; why not follow the link in the e mails😁Or log into id via PC/PAD and navigate to your ACCOUNT section😙

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Gemma M

iD Mobile Employee

Hi @GlennH07,

You can download your monthly bill through either the iD Mobile app or My Account online.

Using the iD Mobile App

Open the iD Mobile app and sign in.
Tap Bills.
Select the bill you wish to view.
Choose the option to Download or View PDF.
Save the bill to your device or share it as needed.

Using My Account on the Website

Visit: https://my.idmobile.co.uk/login
Sign in to your account.
Select Bills from the menu.
Choose the bill you'd like to view.
Click Download PDF to save a copy.

This will provide you with a downloadable bill that you can submit for reimbursement purposes each month.

I hope this helps, but if you have any difficulty accessing your bills, please let us know.

Regard,

Gemma M

The iD Mobile Social Media Team

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GlennH07Author

New Contributor

Hi I’ve tried online but still can’t see where to download the bills! I’ve attached a pic for reference...

Genevieve P

iD Mobile Employee

Hi @GlennH07

Hopping in here to help clarify in case anyone else has the same question.

You can find the PDF version of your bill to download at the bottom where it says “Your first bill explained”. If you click on “Find out more” there is an option to download the PDF.

Once you have more than one bill in your history, this link at the bottom automatically changes to say “Previous bills” with all of your bills listed with a “Download as PDF” link next to them.

Cheers,
Genevieve

Marquerita T

iD Mobile Employee

Hi @GlennH07.

Thank you for your post and for providing the screenshot as well.

Can you please click on ‘View full bill breakdown’ and see if they give you the option to download your bill.

Thanks,

Marquerita

The iD Mobile Team

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G

GlennH07Author

New Contributor

Hi,

I’ve already done that in the picture, that’s what drops down the Monthly Line Rental text…

Is possible for them to just be sent to me via email each month instead please?

Thanks,

Owethu M

iD Mobile Employee

Hi @GlennH07,

Your bills are available to view and download through the iD Mobile app or My Account. You can access them there whenever you need a copy for your records.

We apologise for any inconvenience this may cause and appreciate your understanding.

Owethu

G

GlennH07Author

New Contributor

But they are not available under My Account! That’s what the initial problem was! i need to be able to download the invoice from a desktop computer. I’ve checked in billing and when pressing view full breakdown it doesn’t give the potion to download the invoices…. Please advise.

Marquerita T

iD Mobile Employee

Hi @GlennH07.

Thank you for your post. I am sorry for the trouble you've had trying to download this from your account.

Please contact us directly so we can send the invoice to you instead.

You can reach us via Live Chat at https://www.idmobile.co.uk/live-chat, and we'll be happy to help get this sorted.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Mohammed HAnswer

iD Mobile Employee

Hi @GlennH07,

As @Genevieve P confirmed,

Normally, you’d be able to download the PDF bills via the “View previous bills” option found on:
Bills > See Previous bills

Once you’re on this, you’ll see the month of the bill and the “Download as PDF” option.

As you had just joined iD Mobile recently, the “View previous bills” option is replaced with “Your first bill explained” as this gives information about your first bill.

When you click “Find out more” you will see a screen pop up with infomation about your first bill. At the bottom there will be an option “Download as PDF” which is available once the bill is ready to download.