Hi ​@Hamid1959 

Are you trying to move to a different plan/upgrade within iD Mobile? Or are you transferring from another network to iD Mobile?

If you are moving from one plan to another then you can only port a number between iD Mobile plans that are available to you. If you are at the end of your minimum term, log in to My Account to view available new SIM-only or contract options.

If you wish to move from one iD Mobile plan to another (that is not available) then you need to move to another network on a month to month contract using a PAC code  e.g. SMARTY (who have comparative priced plans and also use the THREE network) and then move back to the iD Mobile plan you wish to have. 

If you are moving to iD Mobile from another network then you need to request a PAC code using the SIM attached to your previous network and the submit it to iD Mobile.

Unless you have transferred to iD Mobile using a PAC code obtained from your previous network then you are unlikely to get back your previous phone number.

If you want to discuss this further then you can contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.


Good luck x