Just over a week ago I switched to ID Mobile requesting an eSIM and providing a PAC code to get my existing mobile number transferred. My eSIM appeared to download and install okay but switching to using the eSIM was not an intuitive process. I created a question to get some help, I got a single reply and I am still unsure whether this was provided by someone from ID Mobile or another ID Mobile customer.  I solved this issue myself by a very hit and miss approach.  So I thought my problems were over however I now find that my old mobile number has not been transferred since if I make a call the number displayed on the receiving phone is the number issued by ID Mobile. If a phone calls my old mobile number the call is put through to a voicemail on my old network provider. What is more confusing is WhatsApp works fine I can send and receive messages and I have changed nothing in WhatsApp so it must be using by old mobile number. Text messaging is totally different I can neither send nor receive texts. There is no obvious and easy way to contact an ID Mobile customer services function to get help to resolve these so unless I get some prompt help in response to this question I will cancel my contract and take my business elsewhere.