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Community Member
October 15, 2026
Question

is my eSim working

I switched to ID Mobile yesterday. I selected to have an eSIM and I provided a PAC so that my existing mobile number can be transferred and used. I received an email “Your eSIM is ready”. The email had a QR code and below a button “Download eSIM”, I selected this button. There followed a couple of screens indicating some processing was happening. On completion I received a number of sms texts welcoming me which gave me the impression that all that needed to be done had been completed. I tried registering my ID MOBILE account however I kept receiving data unrecognised messages. Eventually I noticed that I had received a text stating what my new telephone number was which I then used rather than the my previous mobile number to register with ID Mobile. On my mobile settings in GENERAL-ABOUT-ESIM it is still showing my previous network provider. So I am unclear as to whether to switch to ID Mobile and the eSIM has been successfully completed. Please can you advise how I can check.