Hey there ​@frithi, sorry to hear that. What’s the full postcode, and what iPhone do you have please?

Thanks,

Tyler

Good morning Tyler. E18 2PY. But it’s not just at this location, it’s generally really bad. It’s an iPhone8 and it worked perfectly well on VF. TBH I should probably move back but for the fact you’re merging. hopefully 3’s RAN might get retired or absorbed into VF’s.

According to the blurb on the VodafoneThree corporate website, ​@frithi:

Within just a few months, 27 million Vodafone and Three mobile customers will start to benefit from unrivalled access to roam on each other’s networks – automatically connecting them to the best coverage available, at no extra cost.

Unfortunately, seems only Three UK and SMARTY customers will get access to Vodafone’s network. 

As an independent MVNO owned by Currys, iD Mobile are not merging with Vodafone.

I should also add that my wife who is also on IDMobile is suffering from exactly the same issues. So it’s 99.999999% unlikely it’s a handset issue.

As I pint out above, my personal number is on 3 and while it’s bad it’s not quite as terrible as IDMobile.

Thanks for the heads Up ​@andewhite . Think I know what to do then!! These virtual cheapo networks are always useless. Should have known better but hey ho. Back to VF it is…

There are three eternal truths:

ALL retails banks are terrible

ALL broadband providers are terrible

ALL mobile phone providers are terrible

It’s just a cast of least worse.

PS - can the moderator please stop filtering posts that are critical of IDM?

Hi ​@frithi 

Our system hasn't reported any network issues at this postcode. When was the last time you’ve replaced the SIM card?

Anika

Can't remember. But as per my earlier post, my wife, who is on the same network, is getting exactly the same problem

Mobile network coverage in this postcode is notoriously bad. All of the local residents complain how bad it is. Also, if you looked on your coverage map there’s is a dead zone over most of Waltham Forest to which we abut. 

I had a smart meter installed some years ago which has never worked because the SIM inside that unit also can’t get a signal.

No matter. I’ll get some PAC code tomorrow and end this woe.

Again, may I ask that your moderators stop filtering anything that is critical of IDM. Anyone would think you had something to hide.

Hi ​@frithi

We’re sorry to hear the frustration caused.

Would you like us to PM you so we can take a closer look into this?

Anika

Cannot make calls

Hi ​@irenemel 

We are so sorry to hear of the issues that you are facing with your calls. Please try the below:
 

For Android:

1. Open Settings
2. Tap General Management
3. Tap Reset
4. Select Reset network settings

For iPhone:

• Go to Settings
• Tap Phone
• Tap My Number
• Delete the old number
• Enter the new number
• Tap Save

Then follow these steps to refresh iMessage:

1. Go to Settings
2. Tap Messages
3. Turn iMessage OFF
4. Go to Settings > General
5. Tap Reset
6. Choose Reset Network Settings
7. Once your iPhone restarts, go back to Settings
8. Tap Messages
9. Turn iMessage ON again

Regards,

Gemma M

The iD Mobile Social Media Team