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How soon after downloading eSIM should I be abke to receive calls and texts and imessage to be actuvated?

T
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After transferring my old number to ID on Dec 30th 24 I was unable to receive calls or texts.  Changed to an eSIM this evening and downloaded. Had confirmation text 40 mins ago to say it had been activated. I’m still unable to receive calls and texts and my number under the iMessage setting has a rotating circle next to it. 
is this normal please? 
It’s a brand new iPhone 14 fully up to date with software.

Best answer by andewhite

Do also make sure you’ve removed the ‘old’ iD physical SIM from your iPhone 14, ​@TraceyGannon. 

Maybe ask the iD advisers to check the status of your eSIM activation. 

This community article explains how to contact the iD advisers - who work until 8pm on weekdays. 

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    5 replies

    andewhite
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    • andewhite
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    • January 7, 2025

    Do also make sure you’ve removed the ‘old’ iD physical SIM from your iPhone 14, ​@TraceyGannon. 

    Maybe ask the iD advisers to check the status of your eSIM activation. 

    This community article explains how to contact the iD advisers - who work until 8pm on weekdays. 

    Forum member (non-iD).
    T
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    • TraceyGannon
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    • 2 replies
    • January 7, 2025

    Thank you, old Sim is removed.  Just so fed up with it all now.

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4378 replies
    • January 8, 2025

    Hey there ​@TraceyGannon, we’re very sorry to hear that.

     

    Have you tried restarting your phone?

     

    If you’re having issues with your eSIM, then we’d recommend contacting our live-chat to investigate further, or possibly send a new eSIM:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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    • TraceyGannon
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    • January 8, 2025

    Yes, I did that and various other things while I was on live chat with them.  I’m now waiting for a new physical sim to arrive, so fingers crossed that works.  Thank you.

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2255 replies
    • January 10, 2025

    Thank you for trying and also letting us know a new SIM is on the way ​@TraceyGannon 

     

    Once this arrive, you can find information on how to activate the SIM here.

     

    Please do get in touch with any questions. 

     

    Thanks, 

     

    Nat  

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