Can't receive one time passcodes

Hi,

I joined ID on Sunday coming from EE. I went on a contract with a IPhone 15. I cannot receive one time passwords. I’ve tried everything, followed all the suggestions from the online chat but no success. Off and on again, taking the sim out and back in, checking the numbers correct with the bank and starts with 44 7, checking the number matches that store in my phone, calling the bank again.. it’s endless.
The online chats sound like a bot and aren’t of any help. They said it would be escalated to their technical team but it’s been a week and nothing. I saw someone had waited 4 months before giving up and changing network. I’m currently blocked from all my banks because I can’t access the one time passwords, I really need access! 
 

I have 13 days to terminate my contract, if I can’t resolve this by Saturday I’m going to need to leave ID before I’m stuck with them for two years. Has anyone found a fix for this? I don’t have the luxury of waiting much longer because I can’t get to the currys store  to cancel the contract due to work. 
 

thanks 

Hi @Swaitsy83 @Immya,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

I have just joined id mobile and kept my number that I have had for years. It soon became clear that I was unable to receive OTPs. Life360 wasn't accessible in particular. I chatted to them for a long time , but no solution. I was about to phone to cancel my new contract but I decided to try one more thing. I am an android user and have an android tablet so I wondered if I linked my message app to my tablet, it might make a difference? I then opened the life360 app and attempted to log in. The OTP came straight through to my phone and my tablet, allowing me to log in successfully!! I am aware that this is not a proper solution but it has worked for me. I will update when I need to use an OTP again

Hi @Kash,

I’m basically having the same problem as “Immya”, it’s incredibly frustrating and preventing me from logging in to a lot of my important logins which I’ve changed to 2FA. I need to get this resolved as quickly as possible. Any help would be greatly appreciated.

Bw,

George

Hi @George Lee 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Good to see this post here!

I’m having exactly the same issue. I switched to ID Mobile on a 24 month contract with my old number ported.

I cannot log into WhatsApp, Ring, Blink, Life360, etc, which are all vital to me. Because the all require verification code sent as an SMS.

I’ve switched network and kept my number numerous times in the past -- this is a number I’ve used over 20 years. It has always been smooth with no exception. These networks include big ones like Vodafone, O2, Three, T-Mobile, Orange, and small ones like Giffgaff, Smarty, Lebera, Lyca.

Did anyone get their problem sorted without switching network? I probably cannot do this given I’m in a 24 month contract!

hi, im new to ID and have ported my old number across. give signed up to a 24 month contract and am also having issues receiving OTP's from my bank (TSB). Have spoken with the bank at length and tried many different troubleshooting options, to no avail, have checked blocked/spam numbers but nothing for them.

I've followed the ID suggestions via settings on potential problem solvers, including network reset, from this community but again no joy.

I use a Samsung S24FE and have never had problems like this prior to moving to ID.

Any help would be appreciated

thanks.

Hey there ​@LynnL77, we’re very sorry to hear that.

Due to the nature of your issue, we’d recommend raising this to our live-chat, so they can firstly troubleshoot with you, but also raise this further to our technical team:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler