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Samsung Galaxy S24+ : No 5G

  • January 16, 2025
  • 3 replies
  • 64 views
Shaun Fletcher
New
 Contributor

I've just switched over from a giffgaff physical sim to an iD eSim. In the brief period waiting for my number to be ported over, both sims were active. I was able to get a 5G signal on the giffgaff sim but only a slow 4G signal on iD. Currently using a Samsung Galaxy S24+, which is on iD's supported devices list. What is the best way to diagnose / get support with this issue?

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    3 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3158 replies
    • January 16, 2025

    Hey there ​@Shaun Fletcher, sorry to hear that.

     

    What’s your full postcode please?

     

    Thanks,

    Tyler

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    Shaun Fletcher
    New
 Contributor
    • Shaun Fletcher
    • Author
    • New
 Contributor
    • 1 reply
    • January 16, 2025

    G11 5RL

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3158 replies
    • January 17, 2025

    Hey there ​@Shaun Fletcher, I can see you live in a weaker area for 5G signal, so 5G signal may struggle when indoors, or at other times.

     

    Please see below:

     

    https://www.three.co.uk/support/network-and-coverage/coverage

     

    We’d recommend using 4G here at most times for the best coverage.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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