Took out a brand new contract with ID phone worked for 3 weeks no problems then all of a sudden NO SERVICE emergency calls only spoke to live chat ,went to currys they advised might be an issue with the phone returned saying a network phone reported lost/stolen spoke to live chat told collect new sim ,worked for a few hours then NO SERVICE live chat then sent an Esim over still no joy recently found out my phone has been blacklisted ..I have never reported it lost or stolen ??customer service useless live chat useless I am going to raise this with ombudsman I am.paying for a very expensive phone and service and getting absolutely no where I have spent hours calling,waiting and speaking to various agent .I wish I had never moved to ID ..
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phone blacklisted
Best answer by Tyler
Hey there
I see you’ve mentioned you’ve now raised this to our complaints team, who I hope have been able to assist further with this. We’d recommend contacting them directly on 0800 049 2402 for updates.
Thanks,
Tyler
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+22So 7 years ago you bought the iPhone from iD - yes or no?
Because if you did then there is a good chance it is carrier locked. To unlock it you would need the phone unlocking code (this is nothing to do with a SIM lock), which iD Mobile should be able to give you. If this is the case this explains why the phone doesn’t work on another network. Have you tried one of your children's iD SIMs in the phone since you left iD?
But if it was never bought from iD but another mobile service then they too might have a carrier lock on it, maybe from Three UK.
The reason is, that from around December 2018 and earlier phone providers were allowed to do this. Since then they are not.
And if it is carrier locked this would explain why it doesn’t work on EE. Has EE confirmed your IMEI is blacklisted?
If iD have indeed blacklisted your phone then I am totally confused why they did this if the phone was never provided by them in the first place. Have you taken it into an Apple store for them to look at it?
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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+24Hey there
If you’ve already raised a complaint, and been speaking to them, we’d recommend calling them back for further assistance and advice.
We apologise if you had a poor interaction during your last call, and we sincerely apologise for that.
However, if you’d like further assistance regarding your complaint, we’d recommend re-contacting them directly.
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
Thanks,
Tyler
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
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