I have been getting this issue for a couple of days on and off but today it has happening on every phone call
I have tried 0800, 01235, 03456, 07896 all ahve the same issue
I have tried rebooting my phone, checking for and updating any outstanding software on the phone. All is uptodate and freshly rebooted issue still happening.
Best answer by Kash
Hi,
The issue has now been resolved and calls should be working as normal.
Please restart your handset and try again.
If the issue isn’t resolved, please let us know.
Kash
My resolution of this problem was quit as soon as my contract allows. I had experienced much more problems with them, but all the do just ignore problem and blame on users. Had enough not gonna return to this company again.
I agree. Reception is awful especially for data. Going back to EE at contract end despite the exorbitant costs.
Ridiculous can't get through to anyone today sorry your service doesn't allow access to this number obviously something wrong
Both myself and my wife are with ID mobile.
It’s working fine for me but not for my wife 🤷🏼♂️
I have an eSIM, she has a physical SIM maybe that’s the difference?
I’m on IOS 18 and she’s in IOS 15
Both myself and my wife are with ID mobile.
It’s working fine for me but not for my wife 🤷🏼♂️
I have an eSIM, she has a physical SIM maybe that’s the difference?
I’m on IOS 18 and she’s in IOS 15
I have a physical sim and it's not working how do you get an esim?
I've been having the same issue since 4:30pm yesterday.
Mines working again now might be worth trying
I've been having the same issue since 4:30pm yesterday.
Mines working again now might be worth trying
Mine worked from 6am to 8am and has now died yet again
Nope, still the same issue. Went on chat yesterday and it was escalated so apparently I'm to be contacted within 48 hours. Not had anything like this happen before.
Having spoke to an advisor they are aware of the issue and are working to resolve it I’ve stated they shouldn’t be charging us for services we’re unable to use and got the reply of a credit will be raised in the account to cover affected times
Have they given any time scale to when this issue will be resolved?
Mine seemed to sort itself out this morning
Both myself and my wife are with ID mobile.
It’s working fine for me but not for my wife 🤷🏼♂️
I have an eSIM, she has a physical SIM maybe that’s the difference?
I’m on IOS 18 and she’s in IOS 15
I’ve been chatting to support this morning - was on a physical SIM and now on an eSIM, yet I still get this issue (outgoing calls only, all other services ok).
Mine started yesterday with near constant ‘user busy’ notifications for any number I called. If it did dial through, it would randomly disconnect minutes later. Today, I can’t call anything without getting the ‘your service does not allow access’ message.
Partner’s phone also on ID working fine (iPhone 11, iOS17). My phone is iPhone 14 Pro (up to date iOS). Swapping my physical SIM into her phone (before the eSIM swap) and the problem followed the SIM. Her phone already uses eSIM, so couldn’t (easily) try in reverse.
So seems to be a network level fault with certain customers…
Still awaiting fix.
Both myself and my wife are with ID mobile.
It’s working fine for me but not for my wife 🤷🏼♂️
I have an eSIM, she has a physical SIM maybe that’s the difference?
I’m on IOS 18 and she’s in IOS 15
Magically, my wife’s phone has just started working again
Hi
Thanks for posting.
We are very sorry to hear of your experience and that you were left feeling this way.
We do wish you all the best with your new provider.
Nat
I've been having the same issue since 4:30pm yesterday.
Mines working again now might be worth trying
Hi Barry, I chose to have an eSIM when I signed up.
According to the help article you can request an eSIM via live chat
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
