Community Archive.

I sent the iPhone 12 back to I'd mobile with the address

Hi, Is it possible to request a replacement eSIM for a phone upgrade in advance (via Live Chat) - or when you request a replacement, is the existing eSIM disconnected? Trying to minimise downtime and wondered if I could get the QR code ready early. Thanks 😀

Here is are the problems - Brought new cellar iPad Air (doesn’t have physical sim slot only eSim) Purchased new SIM Only service from ID - This is delivered by way of email with a barcode to load the eSim Installed eSim on to iPad using issued barcode (all automated config loaded) I have cellular service (data is active and working) but can not make or receive calls or Texts (which is the more important bit here) PROBEM NUMBER 1 - I need to be able to receive texts from this service on this device!! I have tried to add the number to my apple ID but this requires a OTP which I can’t receive as the device doesn’t seem to have enabled this - HOW DO I RESOLVE THIS?? PROBLEM NUMBER 2 I have logged onto ID website to register my account, In order to to fully activate I need to enter my Mobile number - (have done this) once done it then takes me to the next page which requires (AGAIN) a OTP - This text is sent to the ID Mobile number for which I have no method of receiving messages for as thi

Hiya me again, I not long made a post but if you had read it you’d know that I’m totally new to contracts. So I have an eSim contract with iD, of course which is why I’m posting here aha. But I still have my old sim card in which is set as my secondary number as I want to use my old number for my home business to put on social media. Anyway, I got a call earlier and I’m used to some usual spam calls. Now I’m not sure if it’s the same on android phones, but when you have two sims on iPhone, you have this little symbol next to the name/number calling you which is P for primary and S for secondary… Anyway, upon checking this spam call came through on my primary number? What makes this odd is, I haven’t given this number out to no one, not even family yet as I’ve been carrying on using my secondary (old main) number as I have a monthly package on there that is unlimited and I don’t want to waste. I haven’t even used my new number on any sites either yet (such as updating numbers on my emai

Just got back from Spain and I am unable to make a call to any of my contacts, even my wife who was with me, when making a call it says number not assigned? But all work in the UK, date roaming is on even tried +34 or +44 the only way I can ring my wife is if she rings me then I can call her by using recent calls? And she is on id, same phone same settings and she can make call? 🤷‍♂️

Can I get an sim card if I don't have a uk bank account? I did try few times to get an esim plan on ID mobile website but I won't be able to buy it as I don't have uk bank account 😕😕

I have been with ID mobile for 2-3 years. I have used a SIM only contract for that time. My contract ended so I upgraded to a new phone and new eSim. I have a couple of issues, firstly on my ID mobile account I can not see my new plan that I have already started paying for and I am still playing for my monthly SIM deal. Secondly, I am having issues with my new eSim. My old number from my physical sim has not transferred over and is not working. I tried to put my old sim into my new iphone 15 but that didn’t help and i am now getting a notification on my new iphone 15 saying that my eSim is not connecting and that i need to contact ID mobile for help. So I would like some help connecting my new contract to my current ID mobile account and also some help in transferring my old number to my new eSim. Thank you

How do I set up visual voicemail on an ID mobile account for an iPhone? I have called twice and can never get through to someone. There’s also no option on the automated menu when you call the customer service number.

R Richard Stevenson just now hi … would like to stay with my idmobile sim only plan but change to a slightly cheaper plan ….. but it says i cannot do this .my present plan finishes on the 9 th Jan ‘24

Hello. I accidentally deleted my eSIM, order number [REDACTED] and transaction number [REDACTED]. Can someone reissue it? Many thanks.

Had my number stolen yesterday.Been transferred to an esim apparently. Supposedly chat have barred it , are sending me a sim through the post to reregister it . This was yesterday evening and actually happened while I was speaking to an advisor on chat .Been continually checking my banking accounts etc today and nothing untowards . ​​​​​​Until I check my idmobile app and now apparantly owe £80 odd. This has happened today so I don't even actually know if the esim has been blocked , I only have chats word that it has. Absolutely fuming at the moment.The first chat advisor I spoke to was useless , I managed to get in touch as sort as I got a pac number notification by text. I got fobbed off , had they been on the ball and proactive they could have stopped this from happening. ​​​​​​The second chat advisor I got was more helpful but by then it was too late as the esim was already being activated. How in gods name does someone fraudently request a pac , order an esim , and get the number p

This is beyond frustrating. I currently have a rolling SIM only plan and I have ordered a new device with a 24 contract last Friday. The new device has eSIM so I asked to get that option. Now, the new device has not been shipped yet and iD decides to activate the existing nano SIM at 11pm. So I'm stuck with no phone, middle of the night, the current device is not eSIM compatible and there is no support what so ever. I have no idea when they will ship the new device yet I'm being billed for the contract already and have no working phone on top of that! Is this a joke?

So I received all info from ID mobile and now all set up it says today - using esim However I cannot make or receive any phone calls Whatsapp and texts all working fine online chat says to wait until 6pm today - is that correct even though I received a text saying all ready to use ?

Since switching to ID Mobile the signal coverage on my phone is just terrible, & it’s getting worse. It doesn't matter where I am in the country ( inside or outside ), the signal on my phone is so weak, & if I am inside I can pretty much guarantee that the signal on my phone will be so weak that I won’t be able to use the internet, & sometimes it will be so weak that I won’t even be able to make calls, & this from a mobile network provider that claims to use the 3 network, & claims that their network covers 99% of the UK. The only way I can get a slightly better signal with ID Mobile is when I turn my phone to 3G only ( manual not auto ), but again, not without the problems mentioned above, but even if I do this my signal can still be full one minute & dead the next, even when I haven't even moved anywhere. Also, it seems that I’m not the only one with signal coverage issues when it comes to the ID Mobile network as masses of ID Mobile users are complaining about this issue, not only o

I have been sent an eSIM but it doesn’t say anywhere that I can e tee my pax code to keep my old number once I scan the QR code, will it ask once scanned?

Sirs, I acknowledge receipt of your emails of 23/11, 30/11 and 1/12/ 2024. I CANCELLED MY DIRECT DEBIT DELIBERATELY, SO THAT I COULD GRAB YOUR ATTENTION AND HAVE YOU CONTACT ME. Quite simply, otherwise I find the communication skills of your company appalling. I will outline here my experiences with your company, and why I am happy to be a client no longer. Having bought from you a MotorolaRazr 40 Ultra, I virtually never used its associated SIM, since I already had an eSIM with THREE, my main supplier at that time. Early this year the Razr developed a white streak in the middle of its screen, presumably the result of missing pixels. In any case,I was concerned that it might get worse, so I decided to have it repaired under warranty. My enquiries told me that the phone had NOT been supplied by ID Mobile, but by your parent company, Curry's, a company I never normally deal with because of its reputation and my own previous bad experience. Nevertheless I was unfortunately forced to take

To whom it may concern: Hi, nice day. This letter is in response to a recent transaction. I received two charges of £33.04 on my monthly contract yesterday. Initially, it claimed that the payment failed, so I tried again. When I checked my balance, I noticed that two payments had gone through, and the ID mobile app showed that two payments were made successfully on the same day. Please grant me my return for the second payment.

I expected to be able to have two numbers and switch between the two. It was one of the things that attracted me to ID. But how do I make it work? I wanted to keep my old EE number so got a PAC. But still no two numbers. Thoughts??

I have an orange eSIM in an iPhone 12 I have just signed up to ID and been given an eSIM, which is working fine, but I have to keep switching between networks as my iPhone does not support two eSIMs can I exchange my ID eSIM for a physical SIM card?

My number is porting today (13/2/24) and I was disconnected from my old provider since 930am. The new iD mobile sim has said NO SIM in 3 different handsets. If i ring my number I get the option to leave a voicemail (not my old voicemail message) so I assume that the number has ported across. LIVE Chat say they cant help until after 6pm which is conveniently when they close for the day! Before I get the usual check this and that etc.. I have turned the phone to airplane mode - that didn't work. Done 3 reboots and that hasn't worked either. Any ideas or have i got a dodgy sim that needs to be replaced? HELP! I need my phone for work as a hotspot!

I currently have a monthly rolling iD sim only account. I’m wanting to buy a phone through mobiles.co.uk which has an iD sim with it. Do I have to cancel my current iD account, get a PAC and then provide this to mobiles.co.uk to rejoin iD or is there a simpler way? iD upgrades cannot match the deal I’m getting with mobiles.co.uk

Hi All Trying to use my sim in my netgear but cant find APN settings to use anywhere. Can someone help my EE sim worked fine

i may be on a 24 month contract but since id isnt delivering the service they promised then the contract has been broken.i have lost 2 days of work now not to mention customers unwilling to wait ive lost too.internet is still dropping out every few minutes.its useless to me.i cant work without it and i cant trust it.if i get no joy from them i will be taking it further.someone needs to pay for my losses.

I've upgraded to a new phone with eSIM. The QR code for the eSIM has been sent to me and my current SIM appears to have been deactivated as a result. However, the new phone is not due for delivery until later in the month and my current phone doesn't support eSIM. How do I get my service back?

Hi guys , I've just taken out a new 2 year phone contract with id mobile. I just purchased a Samsung smartwatch thinking as per samsung instructions really easy to set up and add to my contract via esim. A advisor on live chat said yep all good and sent me a esim! Unfortunately now found out he was wrong and I.d mobile doesn't offer that service yet!! Now leaving me with a new watch I can't fully use. :( When will you offer this service? Samsung make it sound so easy it just links to your phone add esim on watch and it will use your current plan calls and data allowance when watch away from your phone. Why is this so hard for the network provider to sort out?