Community Archive.

I am with vodafone,my contract finishing 17th of jan 2025,can I buy eşim now from that date.

Data is not working in France. I can make phone calls and send text messages but I’m unable to use data. Can anyone advise on how to fix this issue?

How do I use WiFi calling on my ID Mobile Pixel 7? The cellular signal is awful in my house. I bought a Pixel 7 from ID Mobile, have selected WiFi calling in the settings, but no calls are made via WiFi. The Pixel 7 does not appear in the supported WiFi calling phones supported list on the ID mobile self help section. Searching the internet and this forum suggest that ID mobile need to specifically whitelist the pixel 7 for WiFi calling on their own systems.

Hello, I currently have a UK mobile number with another provider on a physical SIM, but I am abroad for a few months, and it has stopped working. I am considering transferring my number to your service so I can generate an eSIM, as the current provider does not support this. Before proceeding, I need to confirm: will I be able to activate the eSIM from abroad, or does activation require being in the UK? This is particularly urgent for me as I have all my banking and sensitive accounts linked to this number. Thank you for your guidance and prompt response. Regards, Magdalena

I’ve just bought a pay monthly contract but the eSIM qr says it has no data and the option to manually add it doesn’t appear in my settings. I have a iPhone 14 Pro Max, model MQ873ZA/A that the id mobile list said was compatible with esims but as it isn’t working I’m guessing the list is wrong. Can a physical sim be sent out or do I need to cancel the contract and start over?

Can't see my plan on my app. I have an esim account. Can someone point me in the right direction to get this sorted please?

esim

I am looking at buying an eSIM for Australia. I will be going via New Zealand so will want the eSIM to commence about 12 days after leaving the UK. How would I activate the eSIM, before leaving the UK or when arriving in Australia. If it is activate in the UK can you put a date for when you want the eSIM to commence?If it is when arriving in Australia will that be possible as I will not internet access until the eSIM is activated?

I sent the iPhone 12 back to I'd mobile with the address

Hi, Is it possible to request a replacement eSIM for a phone upgrade in advance (via Live Chat) - or when you request a replacement, is the existing eSIM disconnected? Trying to minimise downtime and wondered if I could get the QR code ready early. Thanks 😀

Here is are the problems - Brought new cellar iPad Air (doesn’t have physical sim slot only eSim) Purchased new SIM Only service from ID - This is delivered by way of email with a barcode to load the eSim Installed eSim on to iPad using issued barcode (all automated config loaded) I have cellular service (data is active and working) but can not make or receive calls or Texts (which is the more important bit here) PROBEM NUMBER 1 - I need to be able to receive texts from this service on this device!! I have tried to add the number to my apple ID but this requires a OTP which I can’t receive as the device doesn’t seem to have enabled this - HOW DO I RESOLVE THIS?? PROBLEM NUMBER 2 I have logged onto ID website to register my account, In order to to fully activate I need to enter my Mobile number - (have done this) once done it then takes me to the next page which requires (AGAIN) a OTP - This text is sent to the ID Mobile number for which I have no method of receiving messages for as this doesn’t seem to be working on the iPad… As you can see resolution to problem 1 would resolve the problem 2 - So how do i get my iPad Air to receive Texts for the number associated to the eSim without the challenge of needing a OTP which is sent by Text 🤷🏻🤦🏻

I was paying for my sons ID Mobile phone by direct debit. He left home for university 2 years ago and has since replaced his phone with a new one that he pays for himself. I recently noticed that Im still paying the monthly tariff so obviously i want to discontinue. I cant cancel the contract on line as once i have entered the old number, a text is sent to that phone, which is no longer in use. So i cancelled the Direct Debit but today received a final warning telling me to pay up (or else) There doesn't seem to be any phone numbers that i can speak to someone about this. HOW do I legitimately cancel this phone please? The contract shouldve rtun out over 12 months ago.

Hiya me again, I not long made a post but if you had read it you’d know that I’m totally new to contracts. So I have an eSim contract with iD, of course which is why I’m posting here aha. But I still have my old sim card in which is set as my secondary number as I want to use my old number for my home business to put on social media. Anyway, I got a call earlier and I’m used to some usual spam calls. Now I’m not sure if it’s the same on android phones, but when you have two sims on iPhone, you have this little symbol next to the name/number calling you which is P for primary and S for secondary… Anyway, upon checking this spam call came through on my primary number? What makes this odd is, I haven’t given this number out to no one, not even family yet as I’ve been carrying on using my secondary (old main) number as I have a monthly package on there that is unlimited and I don’t want to waste. I haven’t even used my new number on any sites either yet (such as updating numbers on my emails and whatnot) as I have just got this phone on the 2nd of Dec. I also backed this number on who called me and it is definitely a scam call like I had noted when it called me. I would like to know why my number is already receiving scam calls when I’m the only one who has it. Even my fiancé doesn’t have my new number yet as I haven’t bothered with having anyone change it over just yet.

Just got back from Spain and I am unable to make a call to any of my contacts, even my wife who was with me, when making a call it says number not assigned? But all work in the UK, date roaming is on even tried +34 or +44 the only way I can ring my wife is if she rings me then I can call her by using recent calls? And she is on id, same phone same settings and she can make call? 🤷‍♂️

Can I get an sim card if I don't have a uk bank account? I did try few times to get an esim plan on ID mobile website but I won't be able to buy it as I don't have uk bank account 😕😕

I have been with ID mobile for 2-3 years. I have used a SIM only contract for that time. My contract ended so I upgraded to a new phone and new eSim. I have a couple of issues, firstly on my ID mobile account I can not see my new plan that I have already started paying for and I am still playing for my monthly SIM deal. Secondly, I am having issues with my new eSim. My old number from my physical sim has not transferred over and is not working. I tried to put my old sim into my new iphone 15 but that didn’t help and i am now getting a notification on my new iphone 15 saying that my eSim is not connecting and that i need to contact ID mobile for help. So I would like some help connecting my new contract to my current ID mobile account and also some help in transferring my old number to my new eSim. Thank you

How do I set up visual voicemail on an ID mobile account for an iPhone? I have called twice and can never get through to someone. There’s also no option on the automated menu when you call the customer service number.

R Richard Stevenson just now hi … would like to stay with my idmobile sim only plan but change to a slightly cheaper plan ….. but it says i cannot do this .my present plan finishes on the 9 th Jan ‘24

I've tried to top up my phone via the iD mobile app (which is garbage btw) and it's charged me 6 times! Where do I stand with a refund? They are saying it can take 5 working days for the money to come back but I need it asap due to buying food for family!

Hello. I accidentally deleted my eSIM, order number [REDACTED] and transaction number [REDACTED]. Can someone reissue it? Many thanks.

Had my number stolen yesterday.Been transferred to an esim apparently. Supposedly chat have barred it , are sending me a sim through the post to reregister it . This was yesterday evening and actually happened while I was speaking to an advisor on chat .Been continually checking my banking accounts etc today and nothing untowards . ​​​​​​Until I check my idmobile app and now apparantly owe £80 odd. This has happened today so I don't even actually know if the esim has been blocked , I only have chats word that it has. Absolutely fuming at the moment.The first chat advisor I spoke to was useless , I managed to get in touch as sort as I got a pac number notification by text. I got fobbed off , had they been on the ball and proactive they could have stopped this from happening. ​​​​​​The second chat advisor I got was more helpful but by then it was too late as the esim was already being activated. How in gods name does someone fraudently request a pac , order an esim , and get the number ported all within a 1 hour timeframe without any actual ID ?? Also this forum will not let me create a post using google chrome or any offshoot. I've had to download edge browser just to post this which is a little bizarre .

This is beyond frustrating. I currently have a rolling SIM only plan and I have ordered a new device with a 24 contract last Friday. The new device has eSIM so I asked to get that option. Now, the new device has not been shipped yet and iD decides to activate the existing nano SIM at 11pm. So I'm stuck with no phone, middle of the night, the current device is not eSIM compatible and there is no support what so ever. I have no idea when they will ship the new device yet I'm being billed for the contract already and have no working phone on top of that! Is this a joke?

So I received all info from ID mobile and now all set up it says today - using esim However I cannot make or receive any phone calls Whatsapp and texts all working fine online chat says to wait until 6pm today - is that correct even though I received a text saying all ready to use ?

Since switching to ID Mobile the signal coverage on my phone is just terrible, & it’s getting worse. It doesn't matter where I am in the country ( inside or outside ), the signal on my phone is so weak, & if I am inside I can pretty much guarantee that the signal on my phone will be so weak that I won’t be able to use the internet, & sometimes it will be so weak that I won’t even be able to make calls, & this from a mobile network provider that claims to use the 3 network, & claims that their network covers 99% of the UK. The only way I can get a slightly better signal with ID Mobile is when I turn my phone to 3G only ( manual not auto ), but again, not without the problems mentioned above, but even if I do this my signal can still be full one minute & dead the next, even when I haven't even moved anywhere. Also, it seems that I’m not the only one with signal coverage issues when it comes to the ID Mobile network as masses of ID Mobile users are complaining about this issue, not only on this forum, but all over the web. Also, mine & my girlfriends phones are identical as I bought them together, however, my girlfriends phone uses a different mobile network & she has excellent coverage everywhere, so you can’t tell me this is not down to ID Mobile’s signal coverage. I'm now thinking of switching to my girlfriends mobile phone provider, as what’s the point of having a phone if you can’t use it 50% of the time because bad signal coverage. It’s great that ID Mobile is a cheep costing mobile network provider, but I suppose you get what you pay for, & I’d rather pay more & have a phone I can use, especially when I have serious health issues so might need to use my phone in an emergency. ☹️

I have been sent an eSIM but it doesn’t say anywhere that I can e tee my pax code to keep my old number once I scan the QR code, will it ask once scanned?