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new phone - no service

Michelle Cookson
New
 Contributor

I’ve bought a new phone

1.) input my PAC code and all details but the system keeps saying there’s an error. I’ve now tried dozens of times

 

2.) my phone says ‘no service’ I’ve tried all the usual several times - turning on/off, switching airplane on/off, manually selecting provider

 

and since when was no customer call centre ‘in the customer’s best interests’ 

 

Best answer by andewhite

Sounds like the SIM card is not activated, or is damaged / faulty @Michelle Cookson.

Does the same happen with the iD SIM card in a different handset? 

 

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    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12061 replies
    • Answer
    • January 4, 2024

    Sounds like the SIM card is not activated, or is damaged / faulty @Michelle Cookson.

    Does the same happen with the iD SIM card in a different handset? 

     

    Forum member (non-iD).
    Michelle Cookson
    1 person likes this
    • Michelle Cookson
      Michelle Cookson
    Michelle Cookson
    New
 Contributor

    Thanks! I actually got to message a human today! Turns out, that despite the packaging saying something along the lines of ‘insert the sim and you’re good to go’ … it needed activating! 
     

    they sorted the PAC thing too 😅 

     

    so, we now have signal and hopefully on Monday we’ll have ported the number over 🤞🏻 

     

    I’m sure I didn’t used to find these things so tricky ! 

     

    Thanks for your advice 
     

     

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8064 replies
    • January 8, 2024

    Hi,

    Welcome to the Community!

    Glad to hear that it is resolved.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New
 Contributor
    • Cashrose
    • New
 Contributor
    • 1 reply
    • December 18, 2024

    Hiw do I chat to a human

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1960 replies
    • December 18, 2024

    Hi ​@Cashrose 

     

    Thank you for getting in touch with us here on the community. 

     

    How can we help?

    You can also contact our team directly on Live Chat here. 

    Please enter ‘Speak to an adviser’ on the chat. 

     

    Thanks, 

     

    Nat 

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