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new phone and sim, no network

  • December 28, 2024
  • 1 reply
  • 34 views
A
Community Member

I purchased a new Apple phone and eSIM via ID mobile weeks ago, however for some reason the eSIM hasn’t worked when I transferred my number over. I’ve spoken to several agents, one of whom suggested today that I collect a physical sim and use this… which I have and this still won’t work. Has anyone else had this problem? To be honest it’s been such a hassle, I wish I’d stuck with my previous network provider! 

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    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8584 replies
    • December 30, 2024

    Hi ​@Arch2011 

     

    Sorry to hear this, could you give us a little more information as to what’s not working?

     

    Are you just getting no signal at all or is the issue something else?

     

    Tom

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