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cant sign in due to my phone not esim compatible but cant get in tiuch to order sim pack instead

  • December 20, 2024
  • 1 reply
  • 13 views

Esim not compatible with my older phone even tho 5g can't get in touch with my new crappy network to cancel 

Pinned reply

December 21, 2024

Hi ​@Micktee, if your phone isn’t eSIM compatible, a replacement physical SIM can be collected at any local Currys store.

Alternatively, the live chat will be able to deliver one to your home address:

Live Chat Support | iD Mobile Network

If you type into the chat box ‘speak to an agent', or select this option, you'd be put through to a live advisor. The team will also be able to assist if you’d like to process a return.

-Lauren

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1 reply

Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • December 21, 2024

Hi ​@Micktee, if your phone isn’t eSIM compatible, a replacement physical SIM can be collected at any local Currys store.

Alternatively, the live chat will be able to deliver one to your home address:

Live Chat Support | iD Mobile Network

If you type into the chat box ‘speak to an agent', or select this option, you'd be put through to a live advisor. The team will also be able to assist if you’d like to process a return.

-Lauren