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  • I set up a new esim instead of transferring my esim onto my new phone, now my number has changed. How can i restore my original number?

I set up a new esim instead of transferring my esim onto my new phone, now my number has changed. How can i restore my original number?

  • December 27, 2024
  • 2 replies
  • 59 views
J
Active Contributor
  • JamieC
  • Active Contributor
  • 5 replies

I couldn’t find an option to transfer my existing esim onto my new phone through the idmobile app, so i activated a replacement sim onto the new phone instead. Now i am stuck with this new esim that has a different number. The live chat feature has not been useful in resolving this.

Thanks

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    2 replies

    J
    Active Contributor
    • JamieC
    • Author
    • Active Contributor
    • 5 replies
    • December 27, 2024

    I’ve made a more recent post which is more accurate - not sure how to delete this one.

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7893 replies
    • December 30, 2024

    Hi ​@JamieC 

     

    We’ll continue there.

     

     

    Tom

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