Community Archive.

Esim doesn't work. Physical sim couldn't be activated by the tech guy at Currys, how am I supposed to get connected?

Hey, is there anyone that could help me with my bill? I lost my bank card and waiting for a new one, I lost my dad yesterday morning, I need help with my bill and to speak about when I can pay it. Much appreciate,

Hi can I take out another mobile pls

Pretty much as per title. I was on a PAYG sim with ID mobile, but because you can’t upgrade while keeping the same number, I had to switch to Honest mobile and then back to ID mobile. This happened in the span of a couple of days. When switching back, ID mobile gave me an eSIM. I activated it and it worked fine -- I could call, send SMSs, and had 5G. However, on the day the number was supposed to be ported, the eSIM stopped working. The very moment the number was ported, I lost all signal on my ID mobile eSIM -- no calls, no SMSs, and obviously no data. I reached out to support and they told me the usual -- try to reset the settings on your phone, bla bla bla. I went through a million useless steps, and it was still not working. They then issued a new eSIM. The new eSIM also doesn’t work -- just like the previous one, the network returns “DENIED” when my sim tries to connect to the antenna, basically. I’m a software engineer and looked into the SIM -- the network is refusing to let my

Switched to ID as needed an eSIM not physical one Quite like the new issued number but obvs need to retain my old one. Is there a method to keep the newly issued number on 2nd phone?

So today I upgraded my phone from iPhone 13 to an 15 plus. I selected an ESIM contract however since then on my current phone I am unable to call or to receive calls. I am still waiting for delivery of my new phone. I have activated my ESIM but still no joy. I have now 2 separate signal bars ? The bottom bar has signal the top has no service. I’ve tried to turn i message on and off, restarted my phone, I’ve checked the service area and still not happening. What’s going on

I am using my phone abroad, iD eSIM is switched off. Data switched to mobile only. No network signal on my phone. Despite this have incurred charges of £34. My data allowance is 5GB but I thought if I was using the phone to make WhatsApp calls via wifi it did not eat into my data? I cannot access any information to see what has caused me to incur charges out of plan, it just shows a total, not a detailed breakdown. My bill was capped at £20 so not even sure how a bill of £34 is even possible? Cannot seem to connect to iD via Chat either, which is irritating

New to id. New id number not working. Old number from 3 due to port yesterday and didn’t now disconnected by 3. Did not get a sim with new phone so put old sim in new phone without success tried to update with eSIM option without success (iphone13). Cannot register for account with id as it sends text to phone which doesn’t have mobile service registered. any help greatly appreciated.

Hi, My eSIM is ready but not yet downloaded but my new phone won’t arrive until the end of December. Can I activate the eSIM on my current handset now and later transfer it to the new phone once it arrives? Thank you for your assistance.

Cannot find any details on the site as how to purchase an esim

Why is live chat NEVER working. It is IMPOSSIBLE to try and speak to someone about a genuine account query. Please advise ID MOBILE

New Samsung S24 and IDmobile plan purchased via mobiles.co.uk. I've attempted to port my number via a triangle port to my new ID mobile sim. My new physical ID sim wouldn't work. No calls, texts or data. I contacted ID mobile via twitter who sent me a Esim. I've installed the Esim, I can now receive phone calls but Data is stuck at h+ and turns off occasionally. I still can't make phone calls. When I go to sim manager the Esim shows as a unknown number. Can someone please help with this?

Using both internet browser and the app, I cannot find the live chat button to chat to an agent. I have just taken out an id mobile contract from carphone warehouse and the signal and speeds are atrocious. So for data I will be getting another cheap SIM, however my phone only has one physical SIM slot and an esim slot. So I would like to change my id mobile physical SIM to an esim so I can use the other SIM from the other provider

Fed up of not being able to speak to anyone. Keep losing people in mid conversation. Really not happy when I am trying to speak to medical professionals!

Can I still call to Ukraine for free please

I might be moving abroad for a while - possibly a year - to a destination outside iD roaming Band 1 & 2 zones. I want to keep my UK number and will use an eSIM overseas to get data for comms. Can I periodically use my phone in this non-roaming location with its UK SIM to ‘keep it active’ - say once a month? Would I risk losing my number at any point? I understand there would be different charges under ‘Fair Use Policy’ but I’m more concerned that I might be disconnected from my UK number which I have had for over 20 years… I am likely to visit the UK at least once per year, if not more, and also EU destinations in the roaming list (Band 1), so there would be times I’d need the UK number on home soil, so to speak. Any opinions very gratefully received, thank you. Joe

Anyone else having problems loading anything on there phone? Ordered a 15 pro and received it last week. Since activating my sim i’ve had trouble loading apps and browsing on the web. Customer service via Facebook messenger is clueless and has just told me to reset my device multiple times.

Hello Got anm email telling my latest bill was available. I have tried firefox, edge & chrome and none of them will open any of my bills What have you done?

I am due an upgrade whilst away travelling for 5 months. can I upgrade to a sim only eSIM deal whilst abroad?

I want to use both a Motorola g14 and iPhone 16pro with the same SIM card. Instead of swapping SIM card every time I change phones, can use a SIM card in g14 and an eSIM in iPhone with the same number? That way I can take either phone with me without the nuisance of SIM swapping each time.

I was told my new sim card will be sent last monday, I wanted till this monday till I asked for a replacement sim card, I was told it will be sent via first class. Fast forward to today, I made an agent on chat aware of this and despite the situation I am in, I now asked the chat agent to if I can get it sent to me via a tracked sevice many times and I keep getting told “we can’t send it tracked”. I have been without a sim card for almost 2 weeks now and I am given the options of calling in, however I ported my old number to ID Mobile so I don’t have the option to do that. I absolutely regret my contract with ID Mobile, I wish I had just stayed with EE, because they treat you like a human, while ID Mobile has been treating me like rubbish.

eSIM purchased and activated on iPad mini. All working as expected. Can't find phone number to log into iDmobile. Methods suggested like make a call/text not available from eSIM in iPad. Any suggestions?

hi just bought an esim. does anyone know how i can keep my old number but on the new esim please

Hi, I was wondering if anyone would be able to help, I've recently transferred from Vodafone to iD, the switch went through with my old number on thr 12th December. At the moment I am able to use data and make phone calls/texts messages but I am unable to receive them, all I get is "the number you have dialled is not recognised, please check the number and try again." I've spoken to the live chat advisors, who have sent me a new SIM card but this hasn't resolved the issue. The handset is a S21 ultra. Edit: My friend who is also on iD was able to call me so it looks like its just other providers Many thanks, Bradley

Hi, i was just wondering if iD Mobile supported VoLTE whilst roaming. Most, if not all, other networks support this now as it’s needed with the 3G switch off in other countries. I’m going to France in January and would like to know if it will work there or not. USA in June too and will 100% need it then too as they have successfully switched off their 3G services. i know VoLTE works in the UK as i use it day in day out. My phone is supported on VoLTE roaming by all other carriers (iPhone 15).