Hi guys,
I was fiddling around with my sim settings whilst in Morocco. I disabled my ID sim, and now I cannot see it in my ‘sim’ menu anymore? So now I can no longer receive important texts and calls to my number!
Any help would be much appreciated.
Thanks in advance.
Best answer by Tom
Hi
Unfortunately if you disable your SIM card in your device it may stop that SIM from working in that device, it may be worth trying a network settings reset.
For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
If the above doesn’t work, a replacement SIM may be best to try, you’ll be able to pick one up from your local Currys store or we can get in touch and have one delivered within the UK, please let us know if you’d like delivery via DPD.
Tom
+25Hi
Unfortunately if you disable your SIM card in your device it may stop that SIM from working in that device, it may be worth trying a network settings reset.
For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
If the above doesn’t work, a replacement SIM may be best to try, you’ll be able to pick one up from your local Currys store or we can get in touch and have one delivered within the UK, please let us know if you’d like delivery via DPD.
Tom
Thanks very much Tom for the help.
The reset doesn’t seem to work. As I am abroad for another month, getting a new sim is out of the question.
On my SIM page it says ‘to add another SIM, download a new eSIM’. Would it be possible to receive a new iD eSIM?
+24Hi
Unfortunately that isn’t possible at the moment.
We can provide a new SIM card once you are back in the UK.
Please let us know and we can get one sent out.
Kash
Hi ID mobile support,
I'm experiencing the same issue, am unable to access the app and request for a replacement card, please could this me actioned from your side? I'm in UK.
+25
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Hi ID Support,
I've just done the same thing while abroad and panicking I'll have lost my number etc, are you able to help at all?
Thanks,
Sarah
+24Hi
Welcome to the Community!
You can request a new SIM and can be activated via Live Chat.
You’ll only be able to get a replacement SIM sent to a UK address that is same as your iD Mobile account address.
Kash
Hey Kash,
Thanks for the quick reply and great news it's easy sorted once I'm home. I can't get the live chat to load, I'm assuming slow connection issues. Is there any other options?
Thanks!
Hey Tyler,
I got some decent WiFi today and managed to get it working - thanks for checking in but glad to report I think I'm sorted!
Sarah
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
