Community Archive.

Please add Motorola G54 5G to the supported list for eSim. I have just bought one, and requesting an eSim from you keeps failing!!

Why is my device saying mobile network state disconnected I've tried everything it's been doing it for over a week

I switched to an ID Mobile eSIM 2 days ago for my iPhone 15 Pro and I am unable to make any calls. I have received texts and I am able to use my data fine. I have tried restarting the phone, resetting network settings. I have tried different locations and have checked both ID and Three’s coverage checker which show there are no problem. I have also tried using WiFi calling but this does not work either. I have tried contacting support via Live Chat but they have only suggested what I have already tried. I have noticed when I make a call I’ll have 3 or 4 bars of 4G. Then a few seconds into making the call the signal bars drop down to 1. Once I have finished the call, the bars of signal return to their original strength. Any help please?

I just recently switch my eSIM From my phone to my wife phone, I already install, but when I switch back to my phone, I delete eSIM from my wife and now I want to install My eSIM, when I open my ID account, I get code to install eSIM now time I use that code, but when I scan that code, it’s showing you have to contact ID Mobile, so please help me to install my eSIM into my phone

HelloI am new customer and I made a purchase from ID Mobile which is iPhone 16 pro Max and Esim contract for 24 months. I’m still waiting my order to be delivered as the email i got to be 24th October this month. I have a question about the IPhone; is my iPhone 16 pro Max will be locked on to ID network only or will be unlocked to all other networks and providers . if locked to ID network only can I unlock it once I receive it and how I can unlock it ?!! I hope to get answer here please !🙏

I’ve had such a mission changing phones and contracts to ID from 3. I bought a new contract with ID back in June with an iPhone 15. I recieved a PAC code from 3 to keep my number after the transfer and the new phone arrived as normal. I sent ID the PAC code and when the phone arrived I fired it up and it worked straight off the bat with my old number from 3. I thought this was extremely efficient and almost unbelievably simple but after a few months I realised I was still being charged by 3 for a contract. I phoned 3 who said that the PAC code had never been initiated and that I was still a customer of theirs! This baffled me but sure enough when I checked all the settings on my iPhone everything was still set to 3 network, even though the phone itself had come from ID, with an eSim. So recently I got a new PAC code from 3 and sent it to ID and now I have NO phone whatsoever. On the transfer day everything just stopped and now I have no phone. The automated number for ID is useless, 3

HI there to send my all contact to new phone I need QR for esim.I bought new iphone 16 pro max Thanks

My old number has just been switched to my new ID mobile ESIM i was previously with EE. However my iMessage and FaceTime is still connected to the number given to me with my ID mobile account. I have followed the steps to deactivate, reset all network settings. I have also added my number but it is saying it’s unavailable for iMessage and FaceTime. How do I fix this? Thanks

Hi, I upgraded my phone on my existing account. Got the new phone, inserted the sim, and hoped that all would be good. Boy, was I wrong... At the same time I bought a sim only contract and switched my number from EE to IDmobile. According to the messages I got, the switch was complete. So I tried to scan the QR code for this sim only eSim, but it will always connect to a Samsung watch which I do not use. I upgraded to a mobile with dual sim. Now I noticed that the sim for the number I already had with ID is not connected to the network. So I have no working phone, cannot phone, do not receive messages and missed an important phone call this morning. I tried all things recommended , nothing worked. And on top of this, I cannot connect to my ID account as it always says that the data I put in does not match their record. I am mightily peed off and need a very fast solution here!!!

My daughter has recently set up a new account with ID Mobile. She requested an ESim as we thought her phone was compatible - turns out it isn’t. She now needs ID Mobile to send her a physical Sim as she can’t use the ESim. She has spent hours on chat but as been unable to get past the security questions. When setting up her account, ID Mobile has taken her delivery address as the main account address (it was entered correctly). She doesn’t have anything to prove she lives at the delivery address as it is her student residence. Does anyone have any good ideas how this can be sorted. She has been to Currys and they didn’t have a clue. Chat is useless. She just needs to talk to a physical person. Thanks

No eSIM delivered for my other account…I can’t register it to ask as it needs to receive a text message to register…can someone help send the eSIM??

I bought a phone with an iD mobile account in a Black Friday deal. Since receiving the phone I have been unable to use the SIM card - it just says no signal. I have also tried to register for an iD mobile account but it keeps saying that my details are incorrect. I contacted the live chat for assistance and was told that the new number I have been given by iD mobile is connected to somebody else’s details. The live chat people refuse to discuss anything with me because they say I am not the account holder because the details I am giving them do not match what is on their system. I have emails from The Carphone Warehouse addressed to me and proving that I entered my details correctly when purchasing the phone and the contract as well as the invoice and a copy of the direct debit information which also has my details on it. When I contact The Carphone Warehouse to try to resolve the issue they say that my details are correct on their system and it is a problem with iD mobile so I should

Team, Can someone help me out with making calls? At the moment all phone calls are failing as soon as I hit the call button. So I checked my network settings and everything is still showing as vodafone!! Can someone help me to sort out so I can make mobile calls please? What am I supposed to do on my handset to get it going? Anyway, when I check the mobile service setting on my phone, it comes up with Vodafone UK. If I click on network selection I have automated currently set but if I unset that I can chose vodafone, 3UK, EE etc. Am I supposed to select one of those? Also, I selected esim when I switched to ID Mobile and there is an option to “convert to eSim” on my phone. Am I supposed to do that? Other than mobile calls everything else works (probably because its going over the internet??). Thanks in advance.

Can you tell me if my esim refund has been processed please for order 442023613

I’ve just joined iD and have activated my new eSIM. I want to transfer over my old number and I have the PAC code, but when I fill out the form on the website to switch my number it asks for my new iD phone number. I can’t seem to find this anywhere… it’s not on any of the iD welcome emails and it doesn’t appear when I go into my phone Settings either. How can I find out what my new number is?

Hi, I switched my number from EE to a sim only with ID. All went smoothly. I got my eSim but seem to be unable to add it as the second Sim to my new Samsung A15 (which is also with ID) When I am scanning the QR Code, I am getting an option to add it to my watch? But I do not have a Samsung Watch. I have no idea, if I am simply to thick. But Is there an option to get a “normal” Sim instead of an eSim?

Hi, please can someone help us! My son has received an email with an eSIM code but no QR code to scan. The phone will not accept the manual in put code. we cannot find the sm-dp number or any activation code. We have looked through all the emails but nothing what’s so ever. We are really getting frustrated and want to cancel but even trying to cancel it is a problem

i ordered an esim pay monthly in error. how do i cancel within 14 days . The esim has not been used and qr code not applied. It cannot be returned as there’s no physical item to return. Please advise.

Hi, I ordered an eSIM yesterday evening. The QR code hasn’t arrived in my email. I have checked my junk too. Can it be resent please. many thanks chris

Want to get new iPhone 16, which is eSIM but old phone has physical sim. How do you do this and keep same number?

i’m of to get a replacement sim card from currys tomorrow morning, how long does the number porting and activation take when i went to download a Ubigi esim, only time i tried using an esim, my id sim stopped working tried everything but a factory reset

If I have a sim card and account can I add an esim and share my call data & txt usage usage across both numbers?

I have deleted my Esim account on my phone by accident and cannot find my original QR code and think that it may have already been on my new phone whrn it arrived , i cannot get any further with. live chat isnat available after trying for three days. What can i do

I brought an eSIM through mobiles.co.uk as I want to change from physical lebara sim to ID mobile eSIM while still keeping my lebara number. I originally tried to buy a Vodafone plan however that got canceled but now my PAC number is still associated with that request so the lady on the phone said I needed to contact ID directly to get this sorted before the eSIM can be used with you with my same number. Please let me know the next steps so I can keep my number working! I struggled to get through on the phone as it wanted an id mobile number that I dont have.

Hi, I am a new customer to ID mobile, activating my sim to a new phone purchased through a contract yesterday. Since going through the usual set up procedures, I have been greeted with my service not working for calls, messages or to use my data. I was expecting a seamless transition switching over to ID mobile using an eSIM, but it has been nothing short of shambolic. I reached out to the live chat this morning to raise my issue and was on with an agent for 2 hours. I was asked to try many things, to which not worked. Lastly the agent in live chat told me I needed a new eSIM and guaranteed me this would work. Whilst the new eSIM was activating I got cut off from live chat. This meant that I left with 2 eSIMs. Also, as expected activating a new eSIM did not work, it has just confused matters even more, as I now have two eSIMs on the phone. I have been attempting to get back in contact through live chat and the phone all afternoon and into the evening, but no one has connected with me.