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esim reactivating

  • October 14, 2024
  • 6 replies
  • 177 views

I just recently switch my eSIM From my phone to my wife phone, I already install, but when I switch back to my phone, I delete eSIM from my wife and now I want to install My eSIM, when I open my ID account, I get code to install eSIM now time I use that code, but when I scan that code, it’s showing you have to contact ID Mobile, so please help me to install my eSIM into my phone

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Best answer by andewhite

Unfortunately @Shivang, iD Mobile don’t support eSIM transfers from one handset to another handset. 

This iD community article explains how to get a replacement eSIM for your handset. 

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andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • October 14, 2024

Unfortunately @Shivang, iD Mobile don’t support eSIM transfers from one handset to another handset. 

This iD community article explains how to get a replacement eSIM for your handset. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 16, 2024

Hi @Shivang 

 

As suggested above, we don’t support transferring of an eSIM from one device to another, we’d recommend getting a replacement eSIM and activating it on the desired device.

 

Tom


  • New
 Contributor
  • October 17, 2024

Where can I have get it Because now time I have a install eSIM on my mobile By mistake, I erase from my mobile


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • October 21, 2024

@Shivang -

Follow these steps. Thanks.


How do I install my new esim


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • November 5, 2024

@Frederick Reynard -

These steps should help.

Thanks.