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Old Number still active?

Ben Stuart
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 Contributor

Hi. When I text someone it is showing the number contained on my SIM rather then the number I brought over with a PAC which is active and working fine. If I call it shows the correct ported number. This is creating confusion for those receiving my messages, can you help?

 

Ben 

Best answer by andewhite

Okay @Ben Stuart, if you’ve used the Pixel 7 and iD SIM card (supplied when you joined iD Mobile) before switching your number, it sounds like Google hasn’t detected the number registered for RCS, via the Messages app on your Pixel, has been changed.

Have you tried the following?

  1. Turn OFF RCS chats (“Chat features”) in the Google Messages app.
  2. Turn OFF the Pixel handset and carefully remove the iD SIM card.
  3. Check SIM card is clean and undamaged, before re-inserting the iD SIM card.
  4. Turn ON the handset.
  5. Turn ON RCS chats.

 

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    Ben Stuart
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    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • January 15, 2024

    Hey @Ben Stuart, what make and model handset are you using with your iD SIM card? 

    Have you tried a NETWORK RESET, which will often fix this issue.
    The procedure for doing this is usually covered in the handset user guide.

     

    Forum member (non-iD).
    Ben Stuart
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    • Ben Stuart
      Ben Stuart
    Ben Stuart
    New
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    • Ben Stuart
    • New
 Contributor
    • January 15, 2024

    Hi,

     

    Thanks for the reply. I tried resetting the network settings but that didn't work. My phone is a Pixel 7.

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • January 15, 2024

    Okay @Ben Stuart, if you’ve used the Pixel 7 and iD SIM card (supplied when you joined iD Mobile) before switching your number, it sounds like Google hasn’t detected the number registered for RCS, via the Messages app on your Pixel, has been changed.

    Have you tried the following?

    1. Turn OFF RCS chats (“Chat features”) in the Google Messages app.
    2. Turn OFF the Pixel handset and carefully remove the iD SIM card.
    3. Check SIM card is clean and undamaged, before re-inserting the iD SIM card.
    4. Turn ON the handset.
    5. Turn ON RCS chats.

     

    Forum member (non-iD).
    Ben Stuart
    1 person likes this
    • Ben Stuart
      Ben Stuart
    Ben Stuart
    New
 Contributor
    • Ben Stuart
    • New
 Contributor
    • January 15, 2024

    Hi. That has worked, thanks!

    andewhite
    Ben Stuart
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    • andewhite
      andewhite
    • Ben Stuart
      Ben Stuart
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • January 16, 2024

    Hi @Ben Stuart 

     

    Glad to see @andewhite could help you here with this, thanks for the help @andewhite.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ben Stuart
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    • Ben Stuart
      Ben Stuart
    R
    New
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    • Rob Senior
    • New
 Contributor
    • August 11, 2024

    Using apple and same problem 

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • August 16, 2024

    Hey there @Rob Senior, please try the following:

     

    1) Turn off iMessage (Settings > Messages)
    2) Restart your phone (by pressing and holding the on/off button)
    3) Tap Settings > Phone > My Number and confirm that it is correct. 
    4) If it is not correct, please enter the correct number
    5) Turn iMessage back to On (Settings > Messages)
    6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

    If you are having issues with step 4 please reset network settings and try again.

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
     

    Thanks,

    Tyler

     

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    M
    New
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    • Mty2608
    • New
 Contributor
    • November 12, 2024

    Hi on the S24 FE and my RCS chat setting keeps reverting  from my ported number to the original ID number when I toggle on/off the RCS chat

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • November 12, 2024

    Hi @Mty2608,

    Please can you restart the handset and reset your network settings and try again?

     

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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