Hi there I recently ordered an Esim and handset through carph9ne warehouse but because the sim offer was refused the order was cancelled and I didn't realise and I ordered a new Esim but I didn't order the handset again and to get the sim free handset I'd have to pay full price which I cannot afford at this moment so pay monthly was perfect for me and I'd like to know what to do
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+24Hey there
So to confirm, do you have no orders in progress, or have you got an order you’re waiting on?
Thanks,
Tyler
I had an order but I'm assuming it's been cancelled after I received an Email saying that yourselves had not accepted the handset and tariff combination and have heard no word since
+25Hi
That sounds like your credit check had not met the criteria for the device and plan chosen and therefore the order would be cancelled, sorry about this.
Tom
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