Community Archive.

My daughter has recently set up a new account with ID Mobile. She requested an ESim as we thought her phone was compatible - turns out it isn’t. She now needs ID Mobile to send her a physical Sim as she can’t use the ESim. She has spent hours on chat but as been unable to get past the security questions. When setting up her account, ID Mobile has taken her delivery address as the main account address (it was entered correctly). She doesn’t have anything to prove she lives at the delivery address as it is her student residence. Does anyone have any good ideas how this can be sorted. She has been to Currys and they didn’t have a clue. Chat is useless. She just needs to talk to a physical person. Thanks

No eSIM delivered for my other account…I can’t register it to ask as it needs to receive a text message to register…can someone help send the eSIM??

I bought a phone with an iD mobile account in a Black Friday deal. Since receiving the phone I have been unable to use the SIM card - it just says no signal. I have also tried to register for an iD mobile account but it keeps saying that my details are incorrect. I contacted the live chat for assistance and was told that the new number I have been given by iD mobile is connected to somebody else’s details. The live chat people refuse to discuss anything with me because they say I am not the account holder because the details I am giving them do not match what is on their system. I have emails from The Carphone Warehouse addressed to me and proving that I entered my details correctly when purchasing the phone and the contract as well as the invoice and a copy of the direct debit information which also has my details on it. When I contact The Carphone Warehouse to try to resolve the issue they say that my details are correct on their system and it is a problem with iD mobile so I should speak to them. However as I mentioned previously because my details do not match what is on the iD mobile system, the live chat support refuse to speak to me. I’m completely stuck with a contract that I cannot use and the direct debit is showing up on my bank account so I am concerned that I will be paying for a service I am not receiving. I have provided copies of emails, the invoice and a copy of my passport to the documents email address for iD mobile as instructed to do so by the complaints department but I have heard nothing despite being promised I would receive a reply within 24 hours. Please can anybody help me!

Team, Can someone help me out with making calls? At the moment all phone calls are failing as soon as I hit the call button. So I checked my network settings and everything is still showing as vodafone!! Can someone help me to sort out so I can make mobile calls please? What am I supposed to do on my handset to get it going? Anyway, when I check the mobile service setting on my phone, it comes up with Vodafone UK. If I click on network selection I have automated currently set but if I unset that I can chose vodafone, 3UK, EE etc. Am I supposed to select one of those? Also, I selected esim when I switched to ID Mobile and there is an option to “convert to eSim” on my phone. Am I supposed to do that? Other than mobile calls everything else works (probably because its going over the internet??). Thanks in advance.

Can you tell me if my esim refund has been processed please for order 442023613

I’ve just joined iD and have activated my new eSIM. I want to transfer over my old number and I have the PAC code, but when I fill out the form on the website to switch my number it asks for my new iD phone number. I can’t seem to find this anywhere… it’s not on any of the iD welcome emails and it doesn’t appear when I go into my phone Settings either. How can I find out what my new number is?

Hi, I switched my number from EE to a sim only with ID. All went smoothly. I got my eSim but seem to be unable to add it as the second Sim to my new Samsung A15 (which is also with ID) When I am scanning the QR Code, I am getting an option to add it to my watch? But I do not have a Samsung Watch. I have no idea, if I am simply to thick. But Is there an option to get a “normal” Sim instead of an eSim?

Hi, please can someone help us! My son has received an email with an eSIM code but no QR code to scan. The phone will not accept the manual in put code. we cannot find the sm-dp number or any activation code. We have looked through all the emails but nothing what’s so ever. We are really getting frustrated and want to cancel but even trying to cancel it is a problem

i ordered an esim pay monthly in error. how do i cancel within 14 days . The esim has not been used and qr code not applied. It cannot be returned as there’s no physical item to return. Please advise.

Hi, I ordered an eSIM yesterday evening. The QR code hasn’t arrived in my email. I have checked my junk too. Can it be resent please. many thanks chris

Please activate my sim

Want to get new iPhone 16, which is eSIM but old phone has physical sim. How do you do this and keep same number?

i’m of to get a replacement sim card from currys tomorrow morning, how long does the number porting and activation take when i went to download a Ubigi esim, only time i tried using an esim, my id sim stopped working tried everything but a factory reset

If I have a sim card and account can I add an esim and share my call data & txt usage usage across both numbers?

I have deleted my Esim account on my phone by accident and cannot find my original QR code and think that it may have already been on my new phone whrn it arrived , i cannot get any further with. live chat isnat available after trying for three days. What can i do

I brought an eSIM through mobiles.co.uk as I want to change from physical lebara sim to ID mobile eSIM while still keeping my lebara number. I originally tried to buy a Vodafone plan however that got canceled but now my PAC number is still associated with that request so the lady on the phone said I needed to contact ID directly to get this sorted before the eSIM can be used with you with my same number. Please let me know the next steps so I can keep my number working! I struggled to get through on the phone as it wanted an id mobile number that I dont have.

Hi, I am a new customer to ID mobile, activating my sim to a new phone purchased through a contract yesterday. Since going through the usual set up procedures, I have been greeted with my service not working for calls, messages or to use my data. I was expecting a seamless transition switching over to ID mobile using an eSIM, but it has been nothing short of shambolic. I reached out to the live chat this morning to raise my issue and was on with an agent for 2 hours. I was asked to try many things, to which not worked. Lastly the agent in live chat told me I needed a new eSIM and guaranteed me this would work. Whilst the new eSIM was activating I got cut off from live chat. This meant that I left with 2 eSIMs. Also, as expected activating a new eSIM did not work, it has just confused matters even more, as I now have two eSIMs on the phone. I have been attempting to get back in contact through live chat and the phone all afternoon and into the evening, but no one has connected with me. So, I am currently without use of calls, messages & data all of which I require great use of every day. This is unacceptable! Please can someone get in contact with me ASAP to address this issue.

I have just registered with ID and installed my eSIM. It seems near impossible to navigate this website, or find any useful help regarding transferring my old number. I found information on google how to do so, and now it is asking for my transaction number which i was never given. I never recieved a welcome email from ID with this number on. This is not looking very promising for first impressions, is it too much to expect to be able to speak with a human on the phone. I am starting to regret my decision already.

Hi there, I am trying to access the app so I can raise my cap to make international calls. I was previously logged into the app, but this time was prompted to re-register. When trying to add my iD Mobile number, I get to the stage where I have entered my mobile number, last name and date of birth and it sends me a code, but every time I enter the code I get an error message saying ‘oops, something went wrong’. I have tried multiple times and am entering the code correctly. Please advise as I currently can’t access anything.

Hi, my sim stopped working so I downloaded the eSIM onto my old phone as new phone wasn’t here - now I have my new phone but it has no sim and can’t transfer eSIM please help

Hi, I bought a breeze esim for my Galaxy S23 FE with ID mobile. When I click on add eSim it just spins and then stops. I can’t get beyond that. Can anyone advise? Esim is for USA. Thanks.

Is the Honor 200 as supplied by ID a single or dual sim. If it is a single sim can both a physical sim and esim be used together? Thanks

As the title, is there a way to cancel a sim only contract immediately without the 30 day waiting / notice period? I recently got an ID mobile esim monthly contract and then realised that I would like to upgrade it to a phone contract. Initially I placed a new order for a phone contract, only to be rejected stating that I had exceeded my number of connected accounts. So now am stuck in a 30 day wait until this one gets cancelled and I can then place a new phone order. so yeah, is there a way the 30 day notice period can be waived / ie cancel immediately?

I was setting up an esim, and in haste switched off my id mobile SIM. How do I switch it back on?

I have a Galaxy A54 5G model SM-A546B/DS which is eSIM capable. When I try to add an eSIM I go to Settings - Connections - SIM manager - Add eSIM and press the "+" symbol. At that point it should open the options to add an eSIM including scan QR code, but all I get is the 4 buttons rotating for a few seconds and then back to the Add eSIM with the "+" symbol. Software etc is up to date, my contract is with iD Mobile but the phone is not locked and I cannot find any other settings that need to be changed. A friend with exactly the same phone can add an eSIM so I guess it's something with my phone. I've tried resetting the connections and even a full factory reset. Online chat cannot help and Currys did not have a solution either. Any suggestions?