Data Add On not working in Australia

Hi ​@Tomait,

Welcome to the Community!

I can see that you advised that you tried troubleshooting etc.

Did you ensure roaming was enabled on your iD Mobile account and your handset. 

Whilst in Australia you’ll need to connect to one of the networks below:

Telstra Mobile

Yes Optus

Vodafone Australia

If you haven’t been able to use the services you can contact our Live Chat Team for further assistance.

Kash

Thanks for the reply Kash.

Yes, I tried all that and connected to Vodafone and Telstra but no joy sadly. It’s a shame as it is £20 I have wasted really and it has been so simple to use a different provider (Spark) whilst in NZ.

I have generally found ID to be a good provider in the UK but perhaps the overseas data add on experience needs some work/clarification?

I have also had the same problem. Paid £20 for add on Australia and have not been able to use it. I connected to Yes Optus but can’t use data at all. Please refund my account. I have had to buy an alternative. 

Hi ​@Tomait & ​@SSweeney 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I'm also travelling in Australia and experiencing the same problems, very disappointed as need data for travelling. 

Also spent a significant amount of time working through all the trouble shooting with no result. Definitely seems to be something not working correctly with the add-ons as have seen lots of these posts now and no ability to live chat with agents.

Would also like a refund for the full value of the add on and will be buying an Australian SIM today.

Hey there ​@Tash13, we have sent you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

Hi Tyler,

It says I can't respond to the message you have sent as I can only reply if the ID support network follows me back? 

Much appreciated

Dear ID mobile. I have these same issues as the users on this thread. I have tried all the troubleshooting advice from others. Please help or refund my account as it has been useless so far.

 Thanks in advance.

 Rob

I have also had the same issues as the rest of the thread, following all troubleshooting steps and failing to get it working. I should have checked this out before purchasing.

Please please please fix this because clearly it's an urgent issue if this many customers can't use roaming. How do I get a refund? 

I have exactly the same issue in AUS. My wife was rushed into A&E so I added the 5 day roaming bolt on and got absolutely nothing. I tried all the suggestions to fix it. They don't. I can't even order Uber to get too and from hospital, ring family or stay in touch with my wife. As people have said basically robbed of £20 for a bolt on which doesn't work. Customer service to fix it is none existent. Live chat doesn't open for 4 hours and I've been trying to fix this for the past 14 hours. 

Hi ​@Sean Ryan,

Welcome to the Community!

I would advise that you contact our Live Chat Team for a quick response.

The team can troubleshoot the issue and advise further.

Kash

Hi I bought a add on for Australia and it’s not working I have my roaming on my ID account and my iPhone,been here nearly a week now and can’t use it.

Hi ​@Catherine Macdonald,

Are all your settings correct?

Have you checked Roaming on your account and handset?

Can you also confirm which networks you have manually tried to connect to?

Kash

My daughter has just gone on a vacation to New Zealand, she arrived today, and purchased the roaming add-on. It doesn't work. She has gone through all the trouble shooting with the chat bot and live chat and it does not work - waste of money. It’s scandalous to advertise and charge for a service that does not work.

Hi still not working,I have tried to connect to. Vodafone AU,Yes Optus and Telstra,I paid for a 20gb for 10 days,I have all roaming on phone and account,total waste of money 😡

Hey there ​@mikecfoster, sorry to hear that.

Is the account under your name or hers please?

If hers, please ask her to get back in touch with us so we can assist further.

Thanks,

Tyler

Hey there ​@Catherine Macdonald, we’re very sorry to hear that.

Would you like us to PM to look into this further?

Thanks,

Tyler

Hi yes please,I really don’t know what else I can do,the way it’s looking I’m going to have to get a sim😡

Hi ​@Catherine Macdonald,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Dear ID mobile. I am having the same problems as other users in this thread. I have spent £35 for 10 days roaming in Australia and am unable to use the phone I desperately need. I have tried all the advice offered above. Please help or refund my account. I am really frustrated at the lack of help.

Hi  ​@Suzy Willmott,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Hi, I am having the exact same issue as the others in this thread, I purchased the £20 roaming add on and have tried all the troubleshooting steps multiple times and my data just doesn’t work. 
please could you help me acquire a refund?

Hello ​@CiaranB123 

Thank you for getting in touch. 

We are sorry to hear you are also experiencing the issue. 

Can you please confirm where you are roaming? 

Also, have you tried all the networks when performing a manual search? 

Finally, can you please confirm if you are still roaming?

Thanks, 

Nat 

​@Natalie W 

i am currently in Australia and have tried all available networks (opus, vodaphone etc).

I am still here but had to pay for another service as it was not viable having no data roaming at all, it was a massive inconvenience for me and led to me having to get a taxi from the station as I could not load uber, overall costing $30 dollars more.

Hey there ​@CiaranB123, we’re very sorry to hear that.

Did you purchase the add-on whilst in the UK, or once you arrived abroad?

Is is still not working?

If not, we’ll drop you a PM to discuss further. If it doesn’t work at all, we can of course refund you once it expires.

Thanks,

Tyler