Roaming add on taking data from my monthly plan

Are you saying you have bought another SIM card to use for roaming that has nothing to do with iD?

Unfortunately ​@Matt Harris, if you’ve purchased an iD Mobile Roam Beyond data add-on product, there’s a good chance it isn’t working properly.

Looking at others posting in this forum, it appears the iD Roam Beyond data add-on isn’t 100% reliable.  

If you’ve got a dual SIM phone with eSIM capability, a data-only eSIM with a travel plan for Switzerland might be a better option. 

• How do I contact iD Mobile? F.A.Q.

• Live Chat. F.A.Q.

These community articles could help you to get in-touch with iD customer service, in order to discuss your Roam Beyond data add-on. 

🤞

Thanks ​@andewhite . I'm on my way home already. I've had roaming the whole time so no need for an alternative solution. But also seem to have used up my data for the rest of the month. 

​@MZone not exactly. I bought a roaming add on from Id mobile. I've been able to use data, but it seems to have been deducted from my usual monthly allowance. 

Ye apologies just worked out it’s one of the new Roam Beyond add-on‘s your talking about. 

It’s not very clear if it’s an extra allowance they give you for that add on or if it just means you can use upto that allowance out of your usual allowance if that makes sense. Sounds like the latter cause you would have been charged out of plan charges in Switzerland otherwise. 

Hello ​@Matt Harris 

Thank you for getting in touch with us here on the community. 

We are very sorry to hear your roaming add on what not working whilst you were away. 

We would be happy to looked in to this further for you so I am going to pop you over a private message to take a few details now. 

Speak soon, 

Nat