Before contacting us, check out our Help Hub, with answers for:
- Getting started with iD.
- Bills, Payments & Charges.
- Your iD Account & App.
- Coverage & Network.
- Roaming & International.
- Plans & Upgrades.
- Your Phone & SIM.
- Thinking of leaving?
Still need help? Find out how to contact our Live Chat team.
Live Chat.
Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
Please note: You’ll need to allow a few moments for the Live Chat Button to load.
I’m unable to see the Live Chat button. What should I do?
If you’re unable to see the Live Chat button, try refreshing the page or clearing your browser cache. For more information, check out the article below:
