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Question

Roam beyond add on not working USA

  • February 3, 2025
  • 7 replies
  • 95 views
P
New
 Contributor

Roam beyond not working in USA, how do I get a refund from ID mobile, after reading previous threads its obvious ID mobile are having problems. 

I do not have time to contact them and then spend a day messing about.

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    7 replies

    MZone
    Platinum 
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    • MZone
    • Platinum 
Contributor
    • 963 replies
    • February 3, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Psmyth69.  

    The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New
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    • Psmyth69
    • Author
    • New
 Contributor
    • 2 replies
    • February 3, 2025

    Hi,

     

    I am working and do not have time, as before it appears that ID mobile are having issues, I have a work around so would just like ID to refund me they can see I'm not using it.

     

     

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • February 4, 2025

    Hello ​@Psmyth69 

     

    Thank you for getting in touch with us here on the community. 

     

    We are very sorry to hear you are experiencing issues with the roaming data add on. 

    Just to confirm, have you tried searching for and manually selecting alternative networks? 

     

    Thanks, 

     

    Nat 

    P
    New
 Contributor
    • Psmyth69
    • Author
    • New
 Contributor
    • 2 replies
    • February 4, 2025

    Yes, I have tried everything from removing sim and rebooting phone, I can see I have 4g but cannot get online.

    My time in USA is almost finished so will not need it now.

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • February 5, 2025

    Thank you ​@Psmyth69 

     

    We will need to take a look in to this from our side. 

    Please check for a private message from us in your inbox. 

     

    Speak soon, 

     

    Nat 

    D
    New
 Contributor
    • db02922
    • New
 Contributor
    • 1 reply
    • February 7, 2025

    My wife and I purchased 5 day Roam Beyond add-ons for the USA on 3rd February, neither of which have worked.  Like some others reporting similar issues we were staying in Florida.  After landing in Miami and switching out of airplane mode we both instantly connected to AT&T, apparently with good signal strength, but from that point nothing has worked.  We have checked that roaming is switched on both in the iD Mobile app and in the phone settings.  We have also tried manually selecting a network - AT&T, T-Mobile and Verizon all without success.  Restarting the phones has had no effect either.  We have been unable to use the add-ons at any time and have now boarded a ship which is providing us with wi-fi coverage, therefore presumably we will be entitled to a refund of the cost of the add-on?  We are due to dock in  Los Angeles on 21st February - if we purchase add-ons there are we likely to experience similar problems there too?

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • February 7, 2025

    Hello ​@db02922 

     

    Thank you for getting in touch with us here on the community. 

     

    We are very sorry to hear of the issues you have faced with the data roaming add on. 

    We would like to look in to this further from our side so I will pop you over a private message now. 

     

    Thanks

     

    Nat 

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