compaints team email address

Hi @Bruntmeister,

Welcome to the Community!

The Complaints Team are only available over the phone and they don’t have an email address that you can contact.

During busy periods it may take a little longer than usual to reach the team.

Please can you try again and hopefully you should get through to somebody.

Kash

I have tried 4 times for over 30 minutes wait on each occasion, the first of which I just got hung up on.

they have tried to call me twice and never get through because my reception is sooo bad.

there must be an alternative method of contact than waiting on a phone line that isn’t properly manned

Please can I have a direct message and I can then share another phone number for the complaints team to contact me on.

Have you tried messaging on social media? Might be worth a try

As a vulnerable customer i have the same issue here impossible to get an email from id complaint team , it took 10 days in an urgent situation to send me an no reply email ansking to call them, even on the phone which is lenghtly and exhausting and no resolution - i can only imagine id do not deal with complaints by email because it will served as evidences, appauling. complaint 412173055

Hey there @Rico, we’re sorry you feel that way.

We hope the complaints team have managed to get in touch by now. 

If not, please let us know, and we’ll discuss further.

Thank you,

Tyler

of course the complaint team have not replied. Lots of “sorry” and lno action. Plus i received 2 bills for the same month one for £18... another for £38… for a service i could not use. 

Plus id mobile do not use Private message, never send me one  non existant .,,of course, 

Hi there @Rico, sorry you feel this way and to hear that. Would you like us to send you a PM here to investigate your issue further?

Thank you,

Tyler

The complaints process and chat bot experience of poor. I believe there is no complaints process via email to prevent any log when there is no response. The chatbot is slow and often used to intimidate people into giving up. I have recently spent 1 hour on live chat to be directed back to the originating question I started with. This service is deceptive and paints a poor perception of a service I originally enjoyed being part of. IDMobile has now turned into three network with poor customer services. This was Why I originally left three and joined ID. I have requested a copy of the chat transcript and will pursue my original request via the ombudsman if needed. I hope ID Mobile gets its act together.

Hi ​@Graham79 

Thank you for posting. 

We are very sorry to hear of your experience, this is not the level of service we expect to deliver. 

Can you please expand on the issues you are facing and we will do all we can to help. 

Thanks, 

Nat 

I am still awaiting a callback from my complaint charging me for a service you do not and have never supplied! I have a copy of the 1 hour transcript waste of time not chat for court evidence if required. I would like an email for audit purposes rather than a telephone callback. 

Hi ​@Graham79 

Thank you for your reply. 

Have you been advised on when you will receive the call back? 

If you prefer written confirmation of the outcome of the call, the complaints team can arrange this for you. You would just need to request this on the call. 

Thanks, 

Nat 

No I haven’t, and I really shouldn’t have to log into a forum to do this.

You are quick and happy to text me on data usage and bill dates. You need to do some basic account research before instructing debt collection agents for account services you don’t provide. 
 

Hey there ​@Graham79, the texts regarding data usage and bill dates are sent automatically by our systems, not by an agent texting you, so these are different to call backs and responses from our teams.

The team will be in touch with you ASAP. If you don’t hear back over the next few days, please let us know here, or call them directly.

Thanks,

Tyler

Thank you Tyler

can you please provide me with a telephone number that does not only direct me to an automated payment service. 

Have you received any confirmation emails/texts for the complaint? 

This should include details for contacting the team. Can you please let us know the number you have been calling? 

Thanks, 

Nat