I've been using an ID Mobile eSim on my iPad Pro (unsupported, I know) with no issues until I reset it recently. Now, I absolutely cannot reactivate the eSim, despite ID Mobile repeatedly telling me the line is active and sending new QR codes. Activation consistently fails on both my iPad Pro and iPhone 14 Pro Max after about 20 minutes. This points to a serious problem with my account, not the devices. Is anyone else experiencing this with ID Mobile?
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Matthew T wrote:
Sorry for the delay getting back to you, are you still experiencing issues? Thanks.
Hi there, yes the same issue. I’ve got another eSIM at the moment. However it’s not ideal as I’m paying for this contract and not able to use it
+26Just to say, alas iD Mobile don’t support eSIM transfers from one device to another device,
If you deactivated / deleted the eSIM in your iPad device, you’d need to order a replacement eSIM for that device.
These iD community articles might help.
Thank you
Have the team arranged for replacement eSIM’s in the past?
Nat
Thanks for the info. Yes I agree, support kept emailing me a replacement QR each time but no matter how many replacement eSIMS i had each one failed to activate.
Tyler wrote:
Hi
no it hasnt i’m afraid.
+24Hi
Sorry to hear that.
I would advise that you contact our Live Chat Team for them to assist further as this will be the quickest option.
https://www.idmobile.co.uk/live-chat
Kash
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