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eSim Activation Failing Repeatedly After iPad Reset

  • October 11, 2024
  • 8 replies
  • 134 views

I've been using an ID Mobile eSim on my iPad Pro (unsupported, I know) with no issues until I reset it recently. Now, I absolutely cannot reactivate the eSim, despite ID Mobile repeatedly telling me the line is active and sending new QR codes. Activation consistently fails on both my iPad Pro and iPhone 14 Pro Max after about 20 minutes. This points to a serious problem with my account, not the devices. Is anyone else experiencing this with ID Mobile?

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Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • October 23, 2024

@jengarweb -

Sorry for the delay getting back to you, are you still experiencing issues? Thanks.


  • New
 Contributor
  • October 24, 2024
Matthew T wrote:

@jengarweb -

Sorry for the delay getting back to you, are you still experiencing issues? Thanks.

Hi there, yes the same issue. I’ve got another eSIM at the moment. However it’s not ideal as I’m paying for this contract and not able to use it


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • October 24, 2024

Just to say, alas iD Mobile don’t support eSIM transfers from one device to another device, @jengarweb

If you deactivated / deleted the eSIM in your iPad device, you’d need to order a replacement eSIM for that device. 

These iD community articles might help.


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  • iD Mobile Employee
  • October 25, 2024

Thank you @jengarweb 

 

@andewhite is correct, deleting an eSIM on any device will deactivate it and a replacement would be required in order to continue to use the service. 

Have the team arranged for replacement eSIM’s in the past?

 

Nat 


  • New
 Contributor
  • October 25, 2024

Thanks for the info. Yes I agree, support kept emailing me a replacement QR each time but no matter how many replacement  eSIMS i had each one failed to activate.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • October 25, 2024

Hey @jengarweb, sorry to hear that.

 

Has this been resolved?

 

Thanks,

Tyler


  • New
 Contributor
  • October 28, 2024
Tyler wrote:

Hey @jengarweb, sorry to hear that.

 

Has this been resolved?

 

Thanks,

Tyler

Hi

 

no it hasnt i’m afraid.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • November 12, 2024

Hi @jengarweb,

Sorry to hear that.

I would advise that you contact our Live Chat Team for them to assist further as this will be the quickest option.

https://www.idmobile.co.uk/live-chat

 

Kash