Service provider fails to provide service. Paid up. Got email bout 5G
no mobile internet….signal or calls.
no customer service to flag it up 🚩
Standed uptown….no maps…no timetables….no Uber…..no calls???
3 days trying to log in communicate online.
oh all off at the weekend.
Disgraceful….risky…..non service.
leaving women without their tool for safety.
Awful impersonal Curry’s company.
Best answer by Matthew T
Here are the steps to switch to another network provider.
Thanks.
+25
Sorry to hear you feel this way, were services switched off after missing a payment and haven’t come back on after making payment?
Tom
Fully paid up…..no missed payments….contract up for renewal 9 days time.
think there should be a female network.
men just put it on auto and milk it.
+25
Okay, I’m not sure what you mean by a “female network” or “men just put it on auto and milk it”, our network is for everyone, not one specific group of people.
Are you getting absolutely no signal whatsoever? Unable to make any calls or texts and unable to use any data?
Tom
Was with ID when Irish guys were running it.
now it’s a ruddy chatt forum to communicate?…
get the punters to deal with it
so Tom what does a women do out at night and her service provider does not provide a service?
then she discovers no customer service?
she thinks of her safety…not some greedy company.
its risky and taken 3 days to communicate in 21C that’s slow.
a women’s network set up for female safety which your service fails to provide.
a gap in the market.
+25
There is customer service with iD Mobile, we are contactable via our Live Chat, Facebook, Twitter or right here on the community site.
If someone is on a night out and has an issue with their service, they can get in touch with us about it, the same as if they were at work or at home or anywhere else, being on a night out doesn’t change the way the service works.
If you’re having some actual issues with your service, please let us know here so we can assist you with that, else, we won’t be responding here further.
Tom
It does if you’re a lone woman trying to get home. 3 women at least get killed every week. Check statistics.
now I’ve made contact…..checked my phone and still no mobile internet connection that I paid for.
you put me in danger without my internet on my mobile.
will flag you up with women’s organisations. Unsafe. Un reliable.
still no signal when I step out of my home.
assist me…I paid for a service to be provided. Provide it then
No one replied on twitter/X …… hence I tried this stupid forum……no other way of contacting you.
posting your reply about women’s safety in your words…..on twitter so others can see the patronising reply.
No one replied on twitter/X …since Friday… hence I tried this stupid forum……no other way of contacting you.
posting your reply about women’s safety in your words…..on twitter so others can see the patronising reply.
check your end why aren’t I getting a service? Fully paid up? Have you cut off before my contract ends?
because if you have we’re going to the small claims court for putting my life at risk.
a judge will u derstand.
No one replied on twitter/X …since Friday… hence I tried this stupid forum……no other way of contacting you.
posting your reply about women’s safety in your words…..on twitter so others can see the patronising reply.
check your end why aren’t I getting a service? Fully paid up? Have you cut off before my contract ends?
because if you have we’re going to the small claims court for putting my life at risk.
a judge will understand
Hi Tom
posted on twitter waiting for your allegedly quick response at customer services.
you are the only replies I’ve had. Telling me at home it’s the same as out.
its not.
at home I have community fibre wi fi
outside I have no internet connection…
coz no service provided despite being paid for.
Danger to Women 🚩
Your social media team on twitter /X haven’t been online for 6 days.
i tweeted Friday. No friday. More tweets today.alerting ladies.
No response on twitter as you stated……..4 days now…..slow or what?
where is the customer services?
is that what you do just leave women stranded?
How do I make an official complaint ?
a letter of deadlock?
zero service.
will contact others for legal advice.
+24Looking at your account, there has been daily calls, SMS and data usage.
Open ‘Settings’.
Tap ‘Apps’.
Tap ‘Phone’.
Tap ‘My Number’.
Enter your mobile number, using +44 instead of the first 0.
Tap ‘Save’.
Thanks.
When I leave my home wi fi no internet connection…..crippled…..you’re supposed to provide a service…..no servic. Since Friday 5 th.
de mobilised
Getting tons of texts
why? And how did you change my mobile number when you swapped to 5G?…..
security risk changing women’s mobile numbers surely.?…
Why wasn’t that info relayed to me Friday 4th …????
it’s the 8th now…..4 days to resolve it in 21st century
you guys are getting slower
+24Please carefully follow the steps in this article, skip to ‘Step 2 - Review your phone settings.’ then click ‘I’m using an iPhone’.
Let me know how you get on. Thanks.
So why all that procedure…why wasn’t it emailed when you switched over as a standard email?
you stitched people up tell em after?
useless men
iPhones all auto…it auto updates OS so why didn’t it when your company interfered?
+24Your issues and the 5G email are unrelated. I’m simply trying to help you with the issues using your Mobile Data.
Did you try all the steps in the troubleshooting article I shared above?
Thanks.
Oh come on…..how are they unrelated? I look for help…flashed on site a banner announcing we will lose coverage…..coz of changeover. I’ll check my phone supplier. Coz I don’t trust your firm any more.
also your emails that you send me…a red banner warns me it’s not safe.
very professional from a supposed service provider.
took you days to respond.
still on twitter no response from your org. Not up to date on socials either.
Plus on twitter others lost their signals…….and asked for help.
only today…7 days…..since Friday 1st are they active.
7 days blank…….no one getting help
+24Here are the steps to switch to another network provider.
Thanks.
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