Installing an eSim has deactivated my data

If you google samsung phone fail after esim used might reveal its a bit of a problem ​@Strim 

(or words like that)

I’ve helped a few on here reporting the same issue. The upshot appears to be as you’ve done, a new phone or sending it to Samsung under warranty at least.

Thanks for your reply.

Have booked in at local.Samsung centre next week.

This phone's been "repaired" once already so have now lost comfidence in it.

If they suggest a repair again, I'll  be looking to have it replaced as it's obviously not fit for purpose.

Thanks for coming back to let us know ​@Strim 👍

I thought they were fixing this issue with a software update, but from what you’re saying I do now wonder if it’s a batch issue or maybe all of them are at risk.

But I too use a Samsung and having helped several on here with the same issue as you I’m kinda glad - sorry - but lucky as I kept my old faithful S10+ going. I was contemplating going for the 23 Fan Edition, possibly the 24 Ultra in the new year but might try another brand.

One guy had the 24 and that went back to Samsung under warranty.

Be interesting if they try to argue and want to replace the same internals as last time. I’m with you, demand a new one

Hi ​@Strim 

​

Sorry to hear this, where was the Samsung S23 FE purchased from? How long ago?​

​

I don’t see anything stopping the S23 FE from being dual SIM, at least the ones we sell.​

​

Tom​

Hi Tom,

Phone was purchased from idmobile. Contract started in June this year. The 1st phone I received I had to return after 4 days as the exact same thing happened after I installed Holafly eSim.

I installed Holafly eSim on this phone, which failed. I took it to Samsung,  after I carried out a factory reset, who ran a diagnostic check and couldn't find anything wrong. I managed to un-instsll the eSim and the phone worked as normal. 

Due to the phone failing with an eSim, I purchased a physical sim for my trip to the US. It worked fine for about 4/5 days, then it threw a wobbly and then wouldn't detect either sim, and wouldn't connect to any data.

I went back to Samsung for a repair, when they replaced the sim carrier and motherboard.

Am off to Europe next year, so I thought I would risk an eSim again.

This time from buzz, but the phone has gone wonky immediately.

Have now lost confidence in this phone. If Samsung suggest another repair, I'm going to come back to idmobile and request another phone change as this one is obviously not fit for purpose.

Andy.

I’d print off any correspondence between you and Samsung Andy.

Maybe even start a complaint with iD and send any proof to them too.

iD might not know there’s a problem, but others have been reporting the same on here and all over the www.

Hopefully iD will acknowledge this when you send it back. At the end of the day it’s still under the remainder of the 12 month warranty.

Hi ​@Strim 

Okay, my best recommendation in this case is to speak directly to Samsung, while we have our own repair center that you can absolutely send your device to via a Currys store, I’m unsure if this is one we’d be able to fix, as ​@Daz_S suggests this could be part of a bigger issue that Samsung are aware of.

Tom

Hi Tom,

Just back from Samsung Centre in Manchester.

Diagnosis carried out and found to have complete failure of the network components.

Will look for a phone replacement now.

Andy.

Been to Samsung Centre, diagnostic check found a complete failure of the network components.

Been in touch with IdMobile regarding a replacement phone as this is the 3rd time of failure and would be the 2nd time requiring repair in the 6 months I've had the phone.

IdMobile have said to contact Samsung as it's more than 30 days since purchase. Samsung says I need to contact the phone supplier.

Have now initiated a complaint procedure.

Await a response from IdMobile within 3 working days.

Andy.

Hi ​@Strim,

Sorry to hear that the handset is faulty again.

If a complaint has been raised our Complaints Team will be in touch shortly.

However please let us know if you would like further assistance here and we can PM you.

Kash

(unrelated to this subject, but the email notification said it was from iD Support and not as it would normally be - the employees name, in this case Kash)

Hi ​@Daz_S 

I believe we accidently replied with the iD Support account here, then switched over to the right account, nothing to worry about.

Tom

I think this reply went for review as I’ve only had an email notification this morning.

You have rights, it might be the consumer one related to the item being not of satisfactory quality.

I would say as part of this (guessing as I’ve not checked) you can now request to have this phone swapped as clearly this must be a fault with the phone as Samsung keep replacing parts and its still failing.

Been in touch with IdMobile regarding a replacement phone as this is the 3rd time of failure and would be the 2nd time requiring repair in the 6 months I've had the phone.

IdMobile have said to contact Samsung as it's more than 30 days since purchase. Samsung says I need to contact the phone supplier.

I’m frustrated for you that one says to speak to the other.

Hi ​@Daz_S 

 

I believe we accidently replied with the iD Support account here, then switched over to the right account, nothing to worry about.

 

Tom

I was merely pointing out Kash may have been using the wrong iD account in case multiple posts were made under the support account in error 👍

No problem at all ​@Daz_S 

We appreciate your vigilance.

Nat 

Someone has got to keep an eye on you all! 😈

Hang on a mo. Something is not right here. I’ve checked and double checked.

I’ve had an email notification at 11:30am saying that I tagged myself in a reply, but due to my forum account going nuts I have to load each individual email and reply via that method which is now becoming a major pita, but having clicked on the Take a look button it shows a reply but the author is you Tom and you tagged me!

What ​@Tom and/or ​@Natalie W  is going off here...😵

​@Daz_S -

Morning! I’ll take a look at this today. Thanks.

​@Matthew T Whilst you’re at it….

• My Community Account has gone doolally - probably my fault though - everything else is

This is still a major issue. New notifications can be anywhere in a long list (they don’t populate at the top where you’d expect them to be). I think its been caused by too many notifications in a 30 day period, I lost count at 900!