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Login with three mobile numbers to one email address

Dawn Alvey
Community Member

Hi, I have three mobile numbers, 

One for me

One for my son

One for my mum

All these numbers are linked to one email address. I can't login to my mums or mine as it says one email only for one number.

I've had two numbers for over a year and need to cancel my mums as she's died now and I've just gone over to 1d.

Any help will be appreciated. 

Best answer by Kash

Hi @Dawn Alvey,

I’m very sorry for your loss and we can certainly help you with the issue you are experiencing.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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3 replies

Geluk
Silver Contributor
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  • Geluk
  • Silver Contributor
  • 429 replies
  • March 11, 2024

Sorry for your loss; contact id via their CHAT page.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8064 replies
  • Answer
  • March 12, 2024

Hi @Dawn Alvey,

I’m very sorry for your loss and we can certainly help you with the issue you are experiencing.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
J
New
 Contributor
  • jcain
  • New
 Contributor
  • 3 replies
  • December 16, 2024
Dawn Alvey wrote:

Hi, I have three mobile numbers, 

One for me

One for my son

One for my mum

All these numbers are linked to one email address. I can't login to my mums or mine as it says one email only for one number.

I've had two numbers for over a year and need to cancel my mums as she's died now and I've just gone over to 1d.

Any help will be appreciated. 

I have a very similar problem but with two accounts, one for me and one for my son. I can access mine but not my son’s. Partly for this reason, I’ve never actually used either SIM though I’ve been paying for them, so I’m now trying to cancel both. Whilst I think I’ve managed to cancel mine, I still eed to cancel my son’s. I’d be grateful for any advice about how to do this. Thanks.

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