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e SIM email not received

  • September 3, 2024
  • 5 replies
  • 135 views
M
Community Member
  • Miro
  • Community Member

Hi I signed up day before yesterday but still haven't received my eSim qr code email. 

 

Anyone know how can I request this? How to you contact customer services?

 

Thanks

    This topic has been closed for replies.

    5 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1996 replies
    • September 6, 2024

    @Miro - 

    iD Mobile

    Thanks.

    iD Community Manager
    2
    New
 Contributor
    • 237angelaf
    • New
 Contributor
    • 2 replies
    • December 26, 2024

    I haven't received any email with a QR code or sim card with my phone could you please help

    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • December 26, 2024

    Hi ​@237angelaf 

     

    Sorry to hear this, are you sure an eSIM was ordered?

     

    It may be best to pick up a physical replacement SIM card via your local Currys store.

     

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    2
    New
 Contributor
    • 237angelaf
    • New
 Contributor
    • 2 replies
    • December 26, 2024

    Hi Tom. Thanks for your reply. I've managed to get it sorted  through the online chat.

    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • December 27, 2024

    Hi ​@237angelaf 

     

    Glad to hear the live chat were able to help.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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