Skip to main content
Question

Why can't I call the USA from the UK


  • Active Contributor
  • 5 replies

I can’t call family that lives in the USA, but I was able to do it before.  What’s changed?

3 replies

Siân W
iD Mobile Employee
Forum|alt.badge.img+13
  • iD Mobile Employee
  • 1420 replies
  • June 27, 2025

Hi ​@Wald0 , this is classed as an international call so this will be chargeable. Can you please ensure you have set a high enough bill cap to enable you to make these calls? You can find out about this here - How do I set or change my Bill Cap? | iD Mobile Community

A cheaper way would be through apps like Facebook Messenger or Whatsapp though.

I hope this helps.


  • Author
  • Active Contributor
  • 5 replies
  • June 27, 2025

Same plan for the past five years. Nothing has changed. No caps, no limits. Just the inability to make calls to the USA. 


Siân W
iD Mobile Employee
Forum|alt.badge.img+13
  • iD Mobile Employee
  • 1420 replies
  • June 30, 2025

If you do not have a bill cap, you will need to add one in order to make international calls ​@Wald0 

Do you have the iD app, can you check if there is a bill cap on your account?