Refund for roaming add on USA

Forum|Forum|26 days ago
September 5, 2026
2 replies
16 views

Hello,

I've bought a add on for the US and it does not work, cannot connect to any service provider over here. I'm wanting a refund as I've been unable to use what I have purchased? I've tried going into live chat to discuss this with a agent but it's currently closed. Can I please speak with someone?

Thanks

Best answer by Decembersangel72

Hi @Football1406

This shows the networks you can connect to within the USA with an iD Mobile ‘Roam Beyond add-on’ (scroll down to USA):-

Have you ensured that the Roaming setting are correct within your account and phone?

Step 1: Turn on Roaming in your iD Mobile Account
Open the iD Mobile App or log in to your account online.
Tap Plan.
Go to Manage your iD services.
Switch the Roaming toggle to ON.
If you want to make calls, turn International on too.
Tap Save or Confirm.

Step 2: Turn on Data Roaming on your Phone
iPhone: Go to Settings > Mobile Service (or Mobile Data) > Mobile Data Options, then turn on Data Roaming.
Samsung Galaxy: Go to Settings > Connections > Mobile Networks, then turn on Data Roaming.
Other Android Phones: Go to Settings > Network & Internet > SIMs (select your iD Mobile SIM), then turn on Roaming.

The Live Chat team are only available 9am - 8pm, Monday to Friday and 9am - 6pm Saturday and Sunday (UK time).
If you wish to re-try this then type ‘Talk to a person’ in the dialogue box to connect to an advisor and to bypass the chatbot.

If you would like to register your complaint over the phone, you can contact iD Mobile Complaints Team on 0800 0492402.

The advisor will ask for the details of your complaint and will give you a unique complaint reference number and will then aim to resolve your complaint on the call.

Hope this helps x

Decembersangel72Answer

Gold Contributor

Hi @Football1406

This shows the networks you can connect to within the USA with an iD Mobile ‘Roam Beyond add-on’ (scroll down to USA):-

Have you ensured that the Roaming setting are correct within your account and phone?

Step 1: Turn on Roaming in your iD Mobile Account
Open the iD Mobile App or log in to your account online.
Tap Plan.
Go to Manage your iD services.
Switch the Roaming toggle to ON.
If you want to make calls, turn International on too.
Tap Save or Confirm.

Step 2: Turn on Data Roaming on your Phone
iPhone: Go to Settings > Mobile Service (or Mobile Data) > Mobile Data Options, then turn on Data Roaming.
Samsung Galaxy: Go to Settings > Connections > Mobile Networks, then turn on Data Roaming.
Other Android Phones: Go to Settings > Network & Internet > SIMs (select your iD Mobile SIM), then turn on Roaming.

The Live Chat team are only available 9am - 8pm, Monday to Friday and 9am - 6pm Saturday and Sunday (UK time).
If you wish to re-try this then type ‘Talk to a person’ in the dialogue box to connect to an advisor and to bypass the chatbot.

If you would like to register your complaint over the phone, you can contact iD Mobile Complaints Team on 0800 0492402.

The advisor will ask for the details of your complaint and will give you a unique complaint reference number and will then aim to resolve your complaint on the call.

Hope this helps x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Kwanele Z

iD Mobile Employee

Hi @Football1406,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.