I am absolutely furious to have landed in Turkey, switched my phone on, and immediately received a text message telling me I had been charged £45.
I have been with ID Mobile for less than a year, and every previous network I've been with has automatically applied a simple daily roaming charge. For example, with Sky Mobile it was just £2 per day to use my existing allowance abroad. At no point did I expect to be hit with a £45 charge the moment I got off the plane.
To make matters worse, I received two text messages almost simultaneously – one saying I'd used 80% of my allowance and then, seconds later, another saying I'd reached 100% and had been charged the full £45. I hadn't even had the chance to check my phone properly, let alone knowingly use enough data to justify such a charge.
This is completely unacceptable. There should be far clearer warnings before customers incur such significant costs, especially when many other providers automatically offer affordable daily roaming options instead.
This experience has left a very bad impression, and I can honestly say I will not be staying with ID Mobile once my contract comes to an end. I will be moving to a provider that offers fairer and more transparent roaming charges.
