pathetic roaming in spain

Forum|Forum|3 months ago
May 22, 2026
3 replies
110 views

We have been in Spain for 9 weeks now and the roaming is pathetic. You clearly say the Spain is one of the free roaming countries. Well I have to disagree. We have had to pay for esims and use our own mobile modem.

We are due an upgrade and are seriously discussing changing networks.

Jezza160

Best answer by Lamiya C

Hi @Jezza160 ,

I’m really sorry to hear about your experience while you’ve been in Spain for the past 9 weeks. I can completely understand your frustration, especially if you’ve had to rely on eSIMs and alternative connections despite expecting roaming to work more smoothly.

Spain is included in our roaming zone, so you should normally be able to use your allowance there without extra roaming charges. However, roaming performance can still be affected by factors like local network coverage, selected partner networks, or device/network settings.

If you’re still experiencing issues, please try the following:

Restart your phone
Turn Airplane Mode ON for 30 seconds, then OFF
Go to Settings > Mobile Networks > Network operators and manually select a different available network
Ensure Data Roaming is enabled
If possible, toggle between 4G/3G to test stability

Lamiya

Lamiya CAnswer

iD Mobile Employee

Hi @Jezza160 ,

I’m really sorry to hear about your experience while you’ve been in Spain for the past 9 weeks. I can completely understand your frustration, especially if you’ve had to rely on eSIMs and alternative connections despite expecting roaming to work more smoothly.

Spain is included in our roaming zone, so you should normally be able to use your allowance there without extra roaming charges. However, roaming performance can still be affected by factors like local network coverage, selected partner networks, or device/network settings.

If you’re still experiencing issues, please try the following:

Restart your phone
Turn Airplane Mode ON for 30 seconds, then OFF
Go to Settings > Mobile Networks > Network operators and manually select a different available network
Ensure Data Roaming is enabled
If possible, toggle between 4G/3G to test stability

Lamiya

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N

Nikki666ixx

New Contributor

Tried all these nothing works. Stuck with no data. New customer too. I’ll be leaving ID mobile shortly as this is not what I expected

Gemma M

iD Mobile Employee

Hi @Nikki666ixx,

I'm sorry to hear that none of the troubleshooting steps have worked, especially as you're a new customer. I completely understand how disappointing and frustrating this must be.

As you've already tried the recommended checks and are still unable to use your mobile data, we'd recommend contacting our Customer Service Team via Live Chat so they can investigate the issue further and check whether there's an account or provisioning issue affecting the service.

https://www.idmobile.co.uk/live-chat

We apologise for the inconvenience caused and hope the team can get this resolved for you as quickly as possible.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.