Travelling to Turkey

Forum|Forum|27 days ago
September 4, 2026
5 replies
56 views

I am going to Turkey next Saturday for 10 days can I buy the roaming pass before I travel so that it works when I land?

Gemma M

iD Mobile Employee

Hi @Suebrown25,

Yes, you can purchase a roaming add-on before you travel. However, we'd recommend waiting until the day before you arrive in Turkey, or once you've arrived, as the add-on will become active from the time of purchase.

For example, if you purchase a 10-day add-on days before your trip, you'll lose some of the validity before you even reach Turkey.

Purchasing it just before you travel, or when you land, will help you get the full benefit of the add-on during your holiday.

I hope you have a fantastic trip to Turkey!

Regards,

Gemma M

The iD Mobile Social Media Team

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S

Suebrown25Author

New Contributor

Thank you,

Will i have to keep my roaming on then when I land in order to order my 10 day pass?

Thank you in advance

Sue

Gemma M

iD Mobile Employee

Hi @Suebrown25,

No, you don't need to have roaming turned on in order to purchase the 10-day Roam Beyond pass.

We'd recommend connecting to Wi-Fi when you land and then purchasing the add-on through the iD Mobile app or My Account.

If you switch roaming on before purchasing the add-on, there's a risk that your phone could connect to a local network and incur unexpected charges.

Once the add-on has been purchased and is showing as active, you can then enable Data Roaming on your phone and start using your service.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Suebrown25Author

New Contributor

Hi,.

I have brought a roaming pass and says my bill is now £99?

I am trying to call home and it is not working?

Gemma M

iD Mobile Employee

Hi @Suebrown25,

I'm sorry to hear about the confusion with your roaming charges.

From what you've described, it sounds like the roaming pass you've purchased only covers data usage, not calls. This means that any calls you've made while abroad would be charged separately and wouldn't be deducted from the roaming pass allowance.

Given that you're now seeing a bill of around £99 and can no longer make calls, it's possible that:

You have incurred charges for calls made while roaming.
You may also have incurred charges for texts or other out-of-plan usage.
You've now reached your bill cap, which would prevent further chargeable services from being used.

As we're unable to view your account from the Community, we'd recommend contacting our Customer Service Team via Live Chat so they can review the charges and explain exactly what has been billed.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.