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Question

Canada Roaming not working

Forum|Forum|5 days ago
September 6, 2026
2 replies
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I have bought a £20 roaming boost for Canada. I am in Canada now and cannot connect to the internet. I have tried everything suggested to a previous enquirer re the same problem. All roaming settings are set to on. iPhone 12. The problem persists. I am angry and frustrated.

I am getting a 5G signal but cannot connect to the internet. Please advise on how to make it work OR how to secure a refund.

iD Mobile Employee

Hi @Purplejeannie,

Apologies for the delayed response, however could you let us know whether you still require assistance with this?

We look forward to hearing from you.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

PurplejeannieAuthor

New Contributor

Hi Gemma. The assistance I require now is a refund as the add-on expired without me being able to get it to work!

I have raised a complaint re-this issue. Very disappointed & angry, My safety compromised by this.