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New Contributor
Purplejeannie
New Contributor
September 6, 2026
Question

Canada Roaming not working

  • September 6, 2026
  • 5 replies
  • 41 views

I have bought a £20 roaming boost for Canada. I am in Canada now and cannot connect to the internet. I have tried everything suggested to a previous enquirer re the same problem. All roaming settings are set to on. iPhone 12. The problem persists. I am angry and frustrated.

 

I am getting a 5G signal but cannot connect to the internet. Please advise on how to make it work OR how to secure a refund.

    5 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 10, 2026

    Hi ​@Purplejeannie,

     

    Apologies for the delayed response, however could you let us know whether you still require assistance with this?


    We look forward to hearing from you.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    PurplejeannieAuthor
    New Contributor
    September 10, 2026

    Hi Gemma. The assistance I require now is a refund as the add-on expired without me being able to get it to work!
     

    I have raised a complaint re-this issue. Very disappointed & angry, My safety compromised by this.

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 13, 2026

    Hi ​@Purplejeannie.

     

    Thank you for your post. I'm sorry to hear about the trouble with the add-on, and I understand your frustration.

     

    To help with this, please could you contact us directly so we can review the add-on and its usage on your account?

     

    You can reach us via Live Chat:https://www.idmobile.co.uk/live-chat, and we'll take a closer look into what happened and get this resolved for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    PurplejeannieAuthor
    New Contributor
    September 14, 2026

    I have already raised a complaint on-line via chat and am waiting for a response 

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 15, 2026

    Hi ​@Purplejeannie.

     

    Thank you for the update, and for confirming you've already raised this via chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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