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Richard84
New Contributor
September 4, 2026

paid for roaming in usa and didnt work

  • September 4, 2026
  • 4 replies
  • 29 views

I paid for 5 days of roaming in usa and it didnt work the whole time I was there 

    4 replies

    New Contributor
    Richard84Author
    New Contributor
    September 8, 2026

    Can someone at id please contact me as you have charged me for a service I didnt receive and there is no way to contact anyone

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 10, 2026

    Hi ​@Richard84,

     

    I'm sorry to hear this, and I can understand why you'd be frustrated if you've been charged for a service that you believe you didn't receive.

     

    Could you let us know whether you're now back in the UK?

     

    This will help us point you towards the most appropriate support and next steps.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Richard84Author
    New Contributor
    September 10, 2026

    Thanks this has now been sorted and refund going through as we speak 

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    September 13, 2026

    Hi ​@Richard84 

    Thank you for your confirmation that this is now resolved, please feel free to reach out to us if you require any further assistance.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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