Before you roam abroad, you need to check that roaming is enabled in two places: your iD Mobile app and your phone settings. If it's off in either place, your phone won't connect.

You can do this easily in the iD Mobile app or online. Here is how:

1. Open the iD Mobile app or log in to my.idmobile.co.uk.
2. Tap ‘Plan’.

3. Scroll down to the ‘Manage your iD services’ section.

4. Tap ‘Manage your iD services’.

5. Tap the ‘Roaming’ toggle to switch it ON. Tap ‘Save’ to confirm your changes.

Now that your plan is ready, you need to tell your phone to allow Data Roaming. Choose your device type below:

iPhone.

1. Open Settings.
2. Tap ‘Mobile Service’ (or Mobile Data).
3. Tap ‘Mobile Data Options’.
4. Ensure the ‘Data Roaming’ toggle is turned ON.

Samsung Galaxy.

1. Open Settings.
2. Tap ‘Connections’.
3. Tap ‘Mobile Networks’.
4. Ensure the ‘Data Roaming’ toggle is turned ON.

Other Android phones.

1. Open Settings.
2. Tap ‘Network & Internet’.
3. Tap ‘SIMs’.
4. Ensure the ‘Roaming’ toggle is turned ON.

Now that you're all set up, make sure you know what allowances you have and if there are any costs for your destination.

Check your roaming allowances and costs here.