Hi, I recently travelled to Greece and whilst on my trip I checked that roaming was enabled on my plan which it was. However, on returning home I have received a nearly £40 roaming charged added to my bill and I’m just wondering why as I was within a roaming area for my whole trip. I’m extremely concerned as I simply cannot afford the bill this month and don’t want to loose access to to my mobile. 

First it says:  From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip! Then it says you are limited to 30GB if you purchased or upgraded after June 2023. Then it has a clickable arrow pointing up for people who bought prior to June 2023 and a clickable arrow pointing down for people who joined after June 2023. If you click on either of the arrows nothing happens.Then there is a list of charges for people who roam for more than 63 days in 4 months, but immediately below that is notice saying:Our open data fair usage policy no longer applies, meaning customers who joined iD or upgraded on or before 20th June 2023 can use their full data allowance in our 50 free Roaming destinations without incurring a surcharge.If the fair usage policy no longer applies, then surely whether you joined or upg

Hi all,I’m in Spain now. My phone connected automatically to Movistar and I got a text saying welcome to Spain and all mins / data etc… is included in Spain as a ‘roam free destination’. Happy days. No worries. I then switched automatic network detection off to see what other options there were. No options, so I get on with it.I then realise my wife is somehow on Vodafone. I look on the community I see some people saying Movistar isn’t part of roaming in Spain with a link to the list - which quite right, does not include it. Some people saying it used to be part of ID roaming.I’m not going to be happy if I’ve been charged extra if Spain is a free roaming destination, and it automatically connected me to Movistar, and I got that text from ID making it seem all is well, when there were no other options! Any advice? Is Movistar now back on the list!?(p.s. since getting into Seville I’ve now managed to find an Orange network)Many thanks all!Deej  

Hi there,My phone won’t let me make an International call (I have checked my plan settings and roaming, international calls and premium calls are all showing up as within my plan).It also won’t let me access voicemails. Weirdly, it logs the numbers that called and the length of the message left, but when I call voicemail it says “you have no messages”.Any ideas? I’m loosing my mind trying to figure it out and for some reason the chatbot won’t connect me to an agent. I give my ID number but it consistently says something like “I wasn’t able to connect you to anyone right now. Try again later.”J

Hi, I have roaming on my sim but every time i have been abroad it doesn’t work. I fly to the Netherlands tomorrow and need my phone to be working when I land. Can you make sure it will please or how do I resolve if it doesn’t

I’ve recently had phone problems and had to rely on intermittent wifi while accidently going over my cap when I was travelling in Peru a few weeks ago.  I’m anxious to avoid this happening again when I travel to Vietnam and Cambodia next month. Please could you direct me to the best source of information? I’ve tried searching myself but haven’t found specific advice for these countries. Thank you. Sue Watling.   

I've purchased a 10 day roaming add on for Turkey, checked all settings and reset phone and plan/app settings and still have no data connection?Been through all the troubleshooting ideas, anything else I can try?

Help!Im so frustrated having just returned from a week in Spain where I couldn’t get roaming data (my phone connected to Movistar 3G but I could never connect. When I returned home I saw there’s a problem with that network.Now I’m in Italy and connecting to WINDTRE in Rome but still no roaming data.  I’m using an iPhone, roaming is switched on there and on my id account. I’ve turned my phone off and back on again. I’m well within fair usage. I was in Macedonia in April, Menorca and Sardinia in May, all with no problems data roaming.Any suggestions welcome.    

Hi, raising this as I have lost all hope here. If unfixed, I will just moved providers. Iphone 14 pro, my roaming has never worked. Roaming is on in the app and phone, and network provider also tick off from automatic.this is extremely frustrating to say the least, I travel all over Europe, Spain, Italy, Greece… never worked. any suggestions that can change my world?! thanks

Hi i have recently gone to tenerife and my data isn't working everything else is 

The Indian Bank IT team have provided me a screenshot from their end which says the sms has been delivered to Vodafone but I do not receive it on my mobile number. Senders number is +91 80 4511 5000 - is it possible that it is being “blocked” by some filter within ID/Vodafone systems?I confirm I have sufficient spend cap, premium services and international roaming enabled on my account.I am able to receive sms from other Indian banks. 

I do not receive sms sent from an Indian Bank (sender number +91-80-4511-5000). I have sufficient balances on account, international roaming enabled and premium services enabled. The senders IT department have confirmation from their service provider that the sms has been delivered to the Vodafone network. Is it possible that there is some sort of filter on the ID or Vodafone network preventing delivery of sms messages from this bank or some other issue? 

I have been charged for rest of the world roaming when visiting Portugal which is in the EU is this correct? 

I was recently on holiday in the Lake District, and when climbing Scafell Pike (in the rain) on Monday 6th October, I received a text roaming notification.I have roaming disabled, and didn't make a call, so I am assuming there is no charge. But why was I roaming whilst in the UK?

I've paid _35 for data roaming in Turkey but not been able to use it.  I've checked the chats and both phone and ID app settings are ok.  Feeling let down any suggestions 

I have added a roaming add on to the wrong plan. Can I cancel or move it? 

Hi i bought  add in uk before I go  to Turkey  pay £20 and didn't  work  at all  inclusive try to reset everything  did help i had to buy Turkey sim card  and I was still charged for everything  

Hi i bought  add in uk before I go  to Turkey  pay £20 and didn't  work  at all  inclusive try to reset everything  did help i had to buy Turkey sim card  and I was still charged for everything  

Is it free to use internet, calls and texts from Crete to the UK ?

Hi i bought  add for Turkey  pay £20 and didn't  work  at all  inclusive try to reset everything  did help i had to buy Turkey sim card  

⁰ 7j9I bought  add for Turkey  pay £20 and didn't  work  at all  inclusive try to reset everything  did help i had to buy Turkey sim card  

I am travelling in Italy and I cannot do any internet browsing. I can make calls and receive emails, but no browsing at all and no satnav. I am using an iPhone 8 does any one know how to fix this? I cannot do a live chat with idmobile for some reason

Hi, I’m on holiday in turkey and have purchased the 5 day internet package, but even though I’m seeing 4g signal on the phone and roaming is turned on I have no internet access unless I connect to wifiive done all the usual things toggle mobile network off and on, turn it phone off and on, but still no connection.using an iPhone 15 if anyone has any ideas.it appears the mobile network is set to automatic which I can’t change. thank in advance

helloMy daughter is off to Japan shortly and wants to know if she’ll get charged for receiving SMS texts, specifically log in codes and so on,   It’s not clear on the roaming section of the website whether Texts Received have a cost.  It lists costs for Texts to UK and Texts to Japan but not for incoming texts received.Sorry to ask a thick question. 

I have no mobile data option button. There’s no way to turn on roaming