RESOLVED - Some customers are experiencing issues making and receiving calls
Got a question about using your phone abroad, or calling or texting abroad from the UK? Ask it here!
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I’m visiting Australia and Antigua within the next 6 months, will I be charged roaming fees?Both of the above are on the international roaming list, but I’m not 100% certain this means I won’t be charged when visiting.
I'm trying to call numbers in the Netherlands and keep getting this message. I have unlimited call minutes and well within data limit. What is the problem?
I’m in IndiaRoaming turned on in my ID account and on my phoneRoam Beyond pack bought and still has 5 days to runWelcome txt received and I’ve managed to make a call on my phoneWhy can’t I get any mobile data?
Hi, I'm on holiday in Turkey. I paid £20 for extra data for 5 days, but it's not working. I have tried all the solutions, and I've also looked at other issues here, but the data still isn't working. What can I do?
I purchased the Australia roaming add on and have confirmation in the app I have that I now have that but I have no network connection. Roaming is enabled on my phone and in the app.
I am trying to make an international call. My bill cap is active, my settings have all be configured correctly but when I try to call I keep getting texts from ID telling me there are extra charges, and all the calls keep going to voice mail. please help.
I’m travelling to Turkey and looking at the Id mobile website looking at purchasing a ‘roam beyond’ add on (https://www.idmobile.co.uk/help-and-advice/add-ons#content-roam) to use my phone whilst there. However these only cover data and there is no information concerning buying add ons to cover calls or texts. I would expect an add on to be able to be purchased to enable me to use my phone as if at home and the lack of clarity is unhelpful, as the only information on call and text in Turkey is; https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges and surely Id cannot seriously expect you to pay these charges? Where is the option to be able to by an add on that covers calls, texts and data?
I’m in Austria, and my phone is showing that I’m connected to 4G or even 5G but nothing will load. I was using my data fine earlier in the trip, also in Austria without issue but now it’s just not working. I’ve checked settings and I’m still well within my 30gb fair trade. Austria is a roam free destination - it’s been an issue for almost a week now.
I have just arrived in NYC and my network does not work at all. I cannot send texts or call or use data. I have roaming set to on and have a £20 spending cap. It says I have good 5G or 4G signal pretty much anywhere but nothing works. I have tried selecting a network manually and resetting network settings - neither of these work. Please advise ASAP.
Why cannot us my data in India I keep getting the following message
I bought roaming for switzerland. I . As a vulnerability customer myself, and with a child with cancer, I can't get hold of my medical team in the UK, not could they get hold of me!! ID has locked my phone for in, and outgoing texts and calls. It has taken 3 days on a live chat to be told it a GLITCH. A mistake on IDs side. ID has made a mistake. Switzerland roaming doesn't work, even when paying extra. . They "kindly" reimbursed the roaming charge they falsely took from me. For medical reasons. I have to go to Switzerlandfor a few times a year. I can't use a mobile service that doesn't allow me to purchase roaming. IDs answer to that? " buy a local sim". I need my phone number! IDs answer? Fixed my spending cap to £50, making it impossible for me to put it higher, afraid i will have to make calls which i cant pay. . I have been a mobile customer for dozens of years with Three and EE. Never ever had such terrible service. They will not allow me to cancel my contract despite not pr
Does it cost me to send an imessage to a uk number from overseas (Sri Lanka)? I also have a uk number. And would it cost them to send an iMessage to me? does it matter if WiFi is used or cellular data?
My husband and I both lived in the UK and purchased roaming contracts specifically to use whilst in Zimbabwe so as not to miss out on work opportunities. Unfortunately we cannot get the roaming to work at all. We have activated roaming on both our mobiles as well as in the app, but nothing. any help would be much appreciated as our businesses rely on this.
Roaming paid for not activated roaming for New Zealand paid for 6 days ago got a text saying it was active then nothing happened unable to use roaming and then I get a further text saying I have a couple of days left !! Still can’t use it tried manually changing the provider and reset and all the other suggestions on the comments still no luck as away Xmas and new year not been up at the right time to do the chat before now and closed over Xmas new year
Roaming in South Africa not working. Can I fix it or can I get my money back?I did every step of the troubleshooting and it didn't work, including the extra steps for Android.Even without the exclamation point, it still doesn't work, what can I do?
I have roaming on in the app and the phone, have paid for the bundle and have switched my phone off and on. Still getting this message and unable to access data.
