Skip to main content
Klightley1
New Contributor
New Contributor
August 14, 2026

Can't roam abroad in USA despite having purchased a roaming package. please help.

  • August 14, 2026
  • 6 replies
  • 52 views

I'm in Las Vagas. I've purchased a data roaming addon but i can't conbect to and oprator here. I've resrated my phone and few times, addded flight mode and turned off to try and find an operator. I've tried to find an oprator manually but all that's selected is not linking. Please help. I really need to use my phone abd currently can only do so in the hotel. All my roaming is turned on. I've followed all instructions from your website advice. 

    6 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 15, 2026

    Hi ​@Klightley1

     

    Please check link below to see if the handset and account is set up correctly:

     

    I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

     

    Owethu

    Klightley1
    New Contributor
    New Contributor
    August 15, 2026

    Thank you for the reply. Yes, i've tried all of that and still not working. I don't know what else i can try. 

     

    Decembersangel72
    Gold Contributor
    Gold Contributor
    August 15, 2026

    Hi ​@Klightley1 

    Unfortunately iD Mobile rely on their US roaming partners providing network services when you’re in the USA.

    In theory you can use your iD SIM to roam in the USA, assuming everything is setup on your handset with the iD SIM, and your iD account, to allow roaming in the USA to work. 

    When you arrive in the USA, if everything is configured properly you should receive an iD Mobile roaming rates SMS text message. 

    If not, then roaming in the USA, with your iD SIM card, could be problematic.


    The networks that you can connect to with your roaming add-on can be found here:-
    Turn off automatic network selection in your phone settings and manually try to connect to one of iD Mobile's US partner networks

    Scroll down to ‘ Roam Beyond Destinations’ and expand ‘United States (USA)’ to see the which networks can be used.
    If you can connect to one of these then you should be good to go.

    If you don’t mind the inconvenience, you can always pick up a pre-paid SIM in LV and use that for the duration of your visit and then replace your iD SIM once home.

     

    Hope this helps x
     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    August 17, 2026

    Hi ​@Klightley1,


    Please try connecting to AT&T and T-Mobile this is the networks that we support in USA.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Klightley1
    New Contributor
    New Contributor
    August 17, 2026

    This didn't work either. I've tried all operators everyday and no luck. I connected to a network and had roaming when i went on a day trip to another state but stopped when i returned back to Vegas. 

    iD Mobile Employee
    August 18, 2026

    Hi ​@Klightley1.

     

    Thanks for trying those steps and for the update.

     

    Since you’re still not getting service back in Vegas after it worked while roaming, please contact us directly via live chat at https://www.idmobile.co.uk/live-chat so our team can review your account and check your roaming settings and network registration.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.