Arrived abroad and can't connect? Don't panic. Most roaming issues can be fixed in a few minutes. Follow these steps in order to get back online.
First, check your destination is supported. Iran and Syria aren't currently supported for any international or roaming services on iD Mobile, whatever phone or settings you use.
There are also a small number of other countries where our network partner doesn't have a roaming agreement in place. Check our list of unsupported destinations before working through the steps below.
Step 1 - Check your iD Mobile account.
Before checking your phone settings, we need to make sure your account is set up to allow roaming. You can do this via the iD Mobile app or my.idmobile.co.uk.
- Enable Roaming on your plan:
- Go to Plan > Manage your iD services.
- Make sure the Roaming toggle is ON.
- If you plan to make calls, ensure the International toggle is also ON.
- Check your destination and your Bill Cap:
- Our 50 Inclusive Roaming destinations let you use your plan's minutes, texts and data (up to 30GB) at no extra cost.
- Travelling somewhere else? Check whether you're in one of the further 50 destinations covered by Roam Beyond, our data-only add-ons from £5. Roam Beyond covers data only, not calls or texts, and it starts immediately and can't be cancelled once bought, so buy it while you're still in the UK (or once connected to local Wi-Fi) to avoid wasting a day of your pass. See What is a Roam Beyond add-on? and How do I purchase a Roam Beyond add-on? for the full destination list and how to buy one.
- If your Bill Cap is set to £0, standard roaming usage outside your inclusive destinations will be blocked, so you may need to increase it slightly. This doesn't affect Roam Beyond: add-on purchases go through even at a £0 Bill Cap, since they sit outside the cap.
Step 2 - Check your phone settings.
Now that your account is ready, let's make sure your phone is trying to connect. Select your device type below:
I'm using an iPhone:
- Turn off Airplane Mode:
- Open Settings.
- Ensure the Airplane Mode toggle is OFF.
- Turn on Data Roaming:
- Go to Settings.
- Tap Mobile Service (or Mobile Data).
- Tap Mobile Data Options.
- Ensure Data Roaming is ON.
I'm using a Samsung Galaxy:
- Turn off Flight Mode:
- Open Settings.
- Tap Connections.
- Ensure the Flight mode toggle is OFF.
- Turn on Data Roaming:
- Go to Settings.
- Tap Connections.
- Tap Mobile Networks.
- Ensure Data Roaming is ON.
- Check APN Settings:
- Go to Settings > Connections > Mobile Networks > Access Point Names.
- Ensure the selected APN matches the details below exactly:
| Name | iD |
|---|---|
| APN | id |
| Username | <leave blank> |
| Password | <leave blank> |
| MMSC | http://mms.um.idmobile.co.uk:10021/mmsc |
| MMS Proxy | mms.idmobile.co.uk |
| MMS APN Username | <leave blank> |
| MMS APN Password | <leave blank> |
| MMS Port | 8799 |
Please note: Anything with <leave blank> should be left blank, with no information.
Most other Android phones:
- Turn off Airplane Mode:
- Open Settings.
- Tap Network & Internet.
- Ensure the Airplane mode toggle is OFF.
- Turn on Roaming:
- Go to Settings.
- Tap Network & Internet.
- Tap SIMs and select your iD Mobile SIM.
- Ensure Roaming is ON.
- Check APN Settings:
- Go to Settings > Network & Internet > SIMs > iD Mobile > Access Point Names.
- Ensure the selected APN matches the details below exactly:
| Name | iD |
|---|---|
| APN | id |
| Username | <leave blank> |
| Password | <leave blank> |
| MMSC | http://mms.um.idmobile.co.uk:10021/mmsc |
| MMS Proxy | mms.idmobile.co.uk |
| MMS APN Username | <leave blank> |
| MMS APN Password | <leave blank> |
| MMS Port | 8799 |
Please note: Anything with <leave blank> should be left blank, with no information.
Step 3 - Manually select a network.
Sometimes your phone tries to connect to a network we don't partner with. You can force it to find a working one by manually selecting a network.
Check our list of roaming partners to see which networks to choose.
I'm using an iPhone:
- Open Settings.
- Tap Mobile Service (or Mobile Data).
- Tap Network Selection.
- Turn OFF the Automatic toggle.
- Wait for the list to load and select a different network.
I'm using a Samsung Galaxy:
- Open Settings.
- Tap Connections.
- Tap Mobile Networks.
- Tap Network Operators.
- Tap Scan networks (or turn off Select automatically).
- Wait for the list to load and select a different network.
Most other Android phones:
- Open Settings.
- Tap Network & Internet.
- Tap SIMs and select your iD Mobile SIM.
- Turn OFF the Automatically select network toggle.
- Wait for the list to load and select a different network.
Step 4 - Reset Network Settings.
If you still can't connect, try resetting your network settings:
Please note: Resetting network settings will erase saved Wi-Fi networks and VPN settings. After the reset, you will need to re-enter Wi-Fi passwords and configure any other network settings as needed.
I'm using an iPhone:
- Open Settings.
- Tap General.
- Tap Transfer or Reset iPhone.
- Tap Reset.
- Tap Reset Network Settings.
I'm using a Samsung Galaxy:
- Open Settings.
- Tap General Management.
- Tap Reset.
- Tap Reset Mobile Network Settings.
- Tap Reset settings.
Most other Android phones:
- Open Settings.
- Tap System.
- Tap Reset Options.
- Tap Reset Wi-Fi, Mobile & Bluetooth.
- Tap Reset settings.
Need help?
If you've tried all the above and still can't connect, please contact us for further support.
