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Community Member
Smcginnie
Community Member
June 4, 2026
Question

Upgrade and change mobile number

I'm due an upgrade on my contract but want to change mobile number due to nuisance calls.

How can I change my mobile number

And is it better to do this before or after I upgrade?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 5, 2026

    Hi ​@Smcginnie,

     

    Thanks for getting in touch.

     

    If you're looking to change your mobile number, it may actually work out better to take out a new plan rather than processing an upgrade.

     

    This is because a new connection will come with a new mobile number automatically, whereas changing the number on an existing account would need to be processed separately after the upgrade.

     

    If nuisance calls are the main reason for wanting a new number, we'd recommend speaking with our Sales team about the available new-plan options before proceeding with an upgrade. They can help you compare the costs and determine which option is most suitable for you.

     

    You can contact the Sales team here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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