Upgrade and change mobile number

Forum|Forum|3 months ago
June 4, 2026
1 reply
39 views

I'm due an upgrade on my contract but want to change mobile number due to nuisance calls.

How can I change my mobile number

And is it better to do this before or after I upgrade?

Gemma M

iD Mobile Employee

Hi @Smcginnie,

Thanks for getting in touch.

If you're looking to change your mobile number, it may actually work out better to take out a new plan rather than processing an upgrade.

This is because a new connection will come with a new mobile number automatically, whereas changing the number on an existing account would need to be processed separately after the upgrade.

If nuisance calls are the main reason for wanting a new number, we'd recommend speaking with our Sales team about the available new-plan options before proceeding with an upgrade. They can help you compare the costs and determine which option is most suitable for you.

You can contact the Sales team here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

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