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Faulty iPhone 16 on Contract.

  • June 4, 2026
  • 1 reply
  • 17 views
R
Community Member

Hello there, I have an iPhone 16 18 months into contact with Car Phone Warehouse. I have had the phone examined by Apple and a Genius Report, along with the phone, have been given to Car Phone Warehouse for repair. 

What happens to my contract as I’m paying over £40 for a phone that doesn’t work and using a 6 year Android mean time. Thanks

Best answer by Gemma M

Hi ​@Rocadoc,

 

We're sorry to hear that your device has developed a fault, and we appreciate how frustrating it must be to continue paying for a handset you're currently unable to use.

 

As the device has already been assessed by Apple and submitted to Carphone Warehouse for repair, we'd recommend contacting our Live Chat team so they can review your account and advise on the next steps available to you while the repair is ongoing.

 

As we can't access account details from this public platform, the team will be best placed to explain how your agreement is affected and what options may be available.

 

You can contact them here: https://www.idmobile.co.uk/live-chat

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • Answer
    • June 5, 2026

    Hi ​@Rocadoc,

     

    We're sorry to hear that your device has developed a fault, and we appreciate how frustrating it must be to continue paying for a handset you're currently unable to use.

     

    As the device has already been assessed by Apple and submitted to Carphone Warehouse for repair, we'd recommend contacting our Live Chat team so they can review your account and advise on the next steps available to you while the repair is ongoing.

     

    As we can't access account details from this public platform, the team will be best placed to explain how your agreement is affected and what options may be available.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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